Fba Seller Support Case Study

Since you did not received the order in the expected timeframe, I have issued a refund to your original method of payment in the amount of $20.95. Please note it may take 3-5 business days to process and

Issue: Blimka in Idaho ordered jeans from a company in Maine. When the requested quantity

When both orders has been placed successfully, payment has been captured by the system. No worry as the payment was already processed, we will refund the amount of $114.42 within the next business day. I can confirm that we have passed your refund details to our Finance team to complete the transaction. Please allow an additional 3-5 business days for it to reflect back into your

I understand that you are asking if you will be reimbursed for the missing items from the shipment FBA3Z1ZKZB.

Our team is aware of this issue. We're working hard to resolve it as quickly as we can. No worries Shreya, I've gone ahead a refund to the missing item, and it reflect in 1-3 business days, and I added $10 promo code to your

On 10/12/16, the member contacted mail order customer service to check the status of his order he placed on 9/28/16. The mail order representative advised that an order was shipped on 9/29/16 with an estimated delivery date of 10/3/16 according to tracking number 92748999936646573003374195. The mail order representative contacted UPS to inquire as to why the member has not received his package. Mail

Technician Potter # 4282 processed the scene and collected E-1 and provided receipt #8562(See their supplemental for further

so now to say the least im quite upset and a bit irritated I always order from your company and have been for years.not once have i ever had a problem and i feel your supervior should look into this further as i believe if this person sent me bad or non working goods i cant imagine how many people that are not saying anything are having the same issues.

We have noticed your problem and we are aware that you have recently spent CDN$ 105. 76 on school supplies from one of our suppliers and we are very sorry for your unsatisfying experience with us and we offer our sincerest apology for your inconvenience from shopping with us.

If however, the invoice has not been vouchered, then request a copy of it from your POC so that we can do an accrual for the invoice by debiting GLAC 741 and crediting GLAC 260 (this entry would be made as an RV

I made a purchase on August 24 and recieved my order the first week of September. However, my purchase somehow got mix up with someone's elses purchase. The order #:3994251659 and was supposed to be sent to Elcah Ramsey in Brooklyn Ny. Since I never recieve my oder, how do I go about getting refunded.

Carl Keiffer contacted us stating that he has not received his refund. He made a return at store 62 on 4/18 and the funds were not added to his account. Please advise if we can research the footage to ensure the cardholder made the return and if so credit his account accordingly. Thank you in advance.

received it. The reasoning behind this is that I do not return something in worse

I am not asking for a money return. Rather I would like a completely new product. Paid shipping and

We especially appreciate you reaching out to us, we may have never known this ever occurred. I would like to schedule a time that’s most convenient for you for a delivery of your original order. For your inconvenience, your next transaction with us will be free of charge, accompanied with a complimentary gift card valid on any order. I understand because of this mishap you may not be eager to return to us to service you. However, I would like to remind you this is the first time we have run into an issue like this in any other orders. Please feel comfortable knowing that this will be absolutely resolved and we will make up for it in the future with an impeccable product, on time delivery and a 24-hour phone concern or question hotline. Our phone hotline is very unique from others as it has many employees whom speak different languages. This is a high-touch because we realize not everyone that purchases our products will speak English. All in all, there will be someone who is always available and ready to understand the current issue. At the end of the day, everyone smiles in the same language.