Fedex Organizational Structure

3675 Words Aug 30th, 2011 15 Pages

MBA 640: Organizational Behavior

Nicholaus R. McNeal

April 26, 2011

Organizational behavior is vital to the success of any organization.
When the organization’s behavior is not effective, there is a chance the company will suffer. This paper will evaluate the organizational structure of Federal Express, in particular FedEx Express (FedEx, 2011).
ORGANIZATIONAL CULTURE (FORMATION AND EFFECTS) FedEx has acquired a reputation for possessing a strong customer-service organizational culture. The textbook states, “Organizational culture is what the employees perceive and how this perception creates a pattern of beliefs, values, and expectations” (Ivancevich, Konopaske, & Matteson, 2011, p.
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1). Each subsidiary organization has values and ideas that represent the entire organization; however, the objective of each subsidiary is to ensure:
1. The organization’s values and strategy is consistent with the division’s function
2. Invent and inspire innovation
3. Survey employees to gauge satisfaction
4. Improve workgroup performance
5. Develop and retain employees
6. Select and promote best employees
7. Determine organization direction (FedEx, 2011, p. 1)

The remainder of the paper will discuss a main point from each of the aforementioned objectives.
VALUES / STRATEGY Objective one is to ensure FedEx’s values and strategy lines up with the organization. Values and a strong strategy can guide an organization in all economic situations. FedEx has a proven background of being an organization being dedicated to its values and strategy. FedEx Express’s values have made it a top organization in today’s society. The values also contribute positively to the organization’s overall goal. The values are people, service, innovation, integrity, responsibility, and loyalty.
Each value carries its own objective.

1. People - Values people and promotes diversity in the workplace and thinking
2. Service - A positive spirit puts the customer at the heart of everything
3. Innovation - Invent and inspire services and technologies that improve work

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