Feedback

2860 WordsApr 7, 201212 Pages
Headnote Positive or negative, given or received, feedback can be tricky. We shatter some popular misconceptions to guide you. Feedback isn't always easy to give or receive. But it's vital, and timing is crucial. Here are 12 popular feedback misconceptions corrected. Misconception 1: We don't need to worry about feedback, we conduct performance appraisals. Truth: Annual performance appraisals aren't enough. If you've been working unsatisfactorily for 12 months, you're awfully good at doing something incorrectly. And if you've been doing something well for 12 months and no one has mentioned it, your performance appraisal might feel like too little, too late. Performance appraisals should be summaries of everything employees and…show more content…
Keep in mind the following acronym, SARA: * Surprise or shock. You may have no idea how to respond at first. At this time, do nothing. * Anger. This stage also begs for inaction. Recognize your anger, do nothing, and know you'll move past it. * Rationalization. Here come all of your excuses and defenses. Before you share them with anyone else, listen to yourself and work to separate the purely defensive from the legitimate. * Acceptance. In this final stage, ask questions about anything that's unclear. Receiving negative feedback doesn't mean you have to accept all of it, but you do need to think it through. Then take what's helpful and put it to use. There's no predictable timetable for moving through those stages. Different types of feedback will cause you to move through them at different speeds. Be concerned only if you seem stuck in one stage and unable to move on. Misconception 8: I give feedback. I told Susan about my problem with Bill. Truth: It's only feedback if you're giving it to the person involved. John has a problem with Bill. John tells Susan about it. That's not feedback; that's a triangulated conversation. Unless Susan tells Bill a second-hand version of the complaint, Bill will still be in the dark about John's problem. The same thing happens with praise. A supervisor often tells everyone else how great his or her team is: "My people know I'm proud of them." Do they? Have they ever heard it firsthand? Praise, like constructive
Open Document