Final: a Day in the Life of a Hotel Front Office Manager Essay

2563 Words11 Pages
Hotel Affluent
Lynn Perrotta
HTT250
July 22, 2011
M.E. DeFrias

Hotel Affluent
Axia College Material
Appendix B

Final Project Daily Schedule

Time | Activity | 5:00 a.m. | Arrive at work | 5:30 a.m. | Review night audit | 6:00 a.m.6:30 a.m. | Compose and send out memosContact local law enforcement/Make appointment for 10 a.m. | 7:00 a.m. | Emergency meeting/Maintenance DirectorExecutive Housekeeper /Director of Security Re: Air/Laundry/Linens | 7:30 a.m. | Meeting: Security Director/Valet Director/HR Director, F&B Director/ Special Events Coordinator Re: Car Burglaries | 8:00 a.m. | Meeting: Food and Beverage Director Re: Seafood Delivery | 8:15 a.m. | Meeting: Front Office
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| | Person responsible: | Deadline: | | Mike Salmon | 11a.m.12:30 p.m. | | | | |

| Emergency Street Closure | | Meeting called by: | Lynn Perrotta, Front Office Manager | Type of meeting: | 8:30 a.m. Strategy | | Attendees: | Mary Margaret McConnell, Lead Front Office StaffRon Nicklaus, Valet DirectorRich Norman, Security Director | | | Agenda Topics | | Emergency Street Closure | | Pre-meeting notes: | Miss McConnell will contact DOT emergency and find out what it takes to retain one lane open for the hotel’s guests and valet. | Mr. Nicklaus, investigate how many extra staff will be needed for the valet department if no resolution comes from DOT. | Mr. Norman bring staffing numbers for governor’s daughter’s wedding reception, you may need to bring in more people with the road closure and the reception. | | | | Meeting conclusions: | DOT emergency agreed to post a single lane open for the hotel and valet. | Front desk agents calling all scheduled in-coming guest to inform them of road closure and the posted single lane for the hotel. Also offering an alternate route for those not wishing to drive through road construction. | Valet and Security Departments will have a full complement of staff to accommodate the reception venue, parking lot, and hotel guests. | Person responsible:Ron Nicklaus, ValetRich Norman, SecurityMay Margaret McConnell, Lead Front Desk | Deadline:4 p.m.4 p.m.3 p.m. | | |

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