Finance Department Is Responsible For Managing The Mco 's Money

All ought all employees should be involved in best customer service delivery possible there should be place for executive service leaders and managers within the organisation. A person who successfully creates a customer-focused culture would have a huge impact on business success through employee retention and customer loyalty.

Section 1 – Understand the factors that affect an organisation and the customer service role

to encourage collaboration in order to improve customer satisfaction by meeting customer needs, providing timely delivery, and promoting exemplary customer service

The project manager would oversee the project, organize the information that is gathered, organize committee meetings, and facilitate the implementation of the system. The Chief Financial Officer would be in charge of developing a budget for the project, a budget for training of staff after implementation, and researching possible grants or outside funding that may be available. In addition to implementing the new system the committee would also need to follow the progress of the project, take feedback from staff, and make necessary adjustments.

Staff grievance procedures are kept in the office and all staff are shown and asked to read these within their induction. Therefore, it is trusted their complaints can be dealt with as quickly as possible. Service users’ families have the right to complain on their behalf or involve an advocacy group.

I had a difficult time deciding on the organizational structure of Accounting and Finance without understanding the full scope of this department but I decided on three additional positions set to include: another Receivable Clerk, another Payable Clerk, and a second Financial Analyst. The Analysts will split the tasks of forecasting, budgeting, trends, data analytics, cost analysis, and organizational data requests. The analysts will assist with

The HMOs’ claims and benefits administration department, on the other hand, is responsible for ensuring that all providers are paid for their services and that health care benefits that members are entitled to are honored by the organization (Kongstvedt, 2009; Anderson & Gray, 2013).

Setting and controlling prices. The finance department are able to set competitive prices through being allowed the time to compare with against other rival businesses and also research who the best suppliers are and conduct market research as to how much customers would be willing to pay. However known of this would be so easy if there was no finance department. For example in many small businesses like the White Lion Café this responsibility is shifted over to the owners who struggle to find the time to research in the same amount of depth.

If a member was having a problem of any kind, I had to be able to place myself in his or her shoes, and understand that he or she was paying a lot of money to be a member, and a result they deserved to receive the best service possible. Working with customers also helped me realize that the way you conduct yourself in all settings leaves an impression upon people, which was a valuable lesson in developing my character.

According to the case study, "Managing Costs and Revenues at Happy Town Neurology," in order to receive a promotion an individual must demonstrate the ability to plan, organize and direct the functional structure within that department. The neurology clinic offers its employees opportunities for assistant to the chief financial officer who has been with the company for in this case is interested in a position asked by the CFO to produce a cash flow budget and a report that is needed to acquire a loan for the hospital. In order, for the assistant to accomplish the goal assigned; she will need assistant from the controller. The controller is the chief accounting officer who manages the finance department and generates portfolios that are essential for capital fund acquisition (Buchbinder & Shanks, 2012). Moreover, the controller manages the accounting function and performance, which includes navigating the third party risk-based model procedure.

The representatives would be able use these elements to address at risk customer issues in an effort to reduce customer disconnects and increase customer loyalty.

Managers and supervisors should understand financial information relating to costs, operations, assets, credit analysis, GST transactions, inventory management, invoices and accounts, ect. This will allow them to monitor and control cash

The job objective is to promptly respond to all customer inquiries, and to perform duties with tact and professionalism, manage all aspects of contract review, order processing, manage customer accounts, generate sales, participate

The finance department functions include keeping records of financial activity for example the sales made by the business and providing managers with information that they can use in decision making for example cost of making products. For McDonalds the finance department would have to keep track of how many sales they make per day and what kind of meal or burger makes the most money. For Chester Zoo the finance department would have to do the same which is keeping records of how many sales they make per day and how much profit they make.

OMB A-133 OMB Circular A-133 is a huge intensive United States federal government guide which is created by the Office of Management and Budget. It establishes requirements for audits of States, local governments, and Indian tribal governments which manage Federal financial assistance programs and Federal grant programs. In 1985, OMB Circular A-128, “Audits of States and Local Governments” was issued by the Office of Management and Budget (OMB). Then, in 1990, OMB Circular A-133, “Audits of Institutions Of Higher Education and Other Non-Profit Organizations”, was issued to extend the process of the single audit to nonprofit organizations.