Financial Performance Of The Business Management

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

The company knows the demands of the customers and they are well orientated in the service and the knowledge of the products and this is the element that makes them prosperous. Jean’s Rare Find Books belief in customer service and satisfaction enables a comfortable and peaceful atmosphere and in return produces a strong customer loyalty for the company. Customer satisfaction and customer retention externally and internally is measured by the perspective of the customers and thus implements the reason for the company’s prosperity. Customer perspective is a key factor on how the customer views the company.

The Customer Satisfaction category allows the experts to look at the company’s design and delivery of products and services with a high level of customer satisfaction. The applicant will need to address how the company identifies market segments, the level of focus on the market segments, how product features and service are selected to best serve the market segments that were identified, how the company develops customer relationships, key factors in customer satisfaction and how the company obtains and utilizes customer feedback to improve performance.

Customer satisfaction can be gauged by a number of indicators including fewer customer complaints, less product returns, a greater number of customer referrals, and a greater number of referrals per customer. An increase in customer requests for new products or services would demonstrate greater customer interest. Customer satisfaction and brand name awareness can also be gauged through either in-store or internet based surveys.

Customer performance: This measure tells the company about the view of customers regarding the company/institute

The customer analysis is the depth analysis of the end-users; this entails all of the characteristics of the customer. These characteristics include the following:

Surveys, feedback forms and other data collection techniques are all ways in which a company is able to determine the customer experience and analyse any customer service performance dat. Once any data has been collected it must be analysed in a way that can provide feedback to the company in such a way that action can be taken as a result. For many companies this will be a continuous cycle of improvement

Those wishing to measure their own effectiveness in terms of providing customer service must first realize that each customer is different, with different needs and wants. This means that some interactions will be drastically different from others. This also tells us that to efficiently measure how effective we are at providing customer service, we will need to collect data from different customers, sources and situations.

There are two types of customers, Internal as well as external customers. Internal customers are employer, employees, etc. and external customers are who buy products. For effectiveness and efficiency depends on the satisfaction of customers. If internal customers are not satisfied than how can they satisfy external customers? Manager should take care, treat well and help for rights of employees to fulfil the satisfaction of employees. So if internal staff is satisfied than they can be able to work properly and can help to fulfil the requirement of

Customer satisfaction and service quality are the two important components that direct anyone’s attention in every concept related to marketing, services, etc. (Spreng and Mackoy, 2006). In today’s competitive era, the success lies in

Reallocation of the financial resource is important to have a large staffs excluding sufficient or enough resources for carrying out the tasks and the process of reallocation can be used to change the way the programs are delivered. The findings on availability of financial resources shows that the managerial decision making may impact on financial sourcing for the organization and in that case decision making may be decentralized with financial resources, subdivided among various organizational units.

Economic performance is whether the company strategy and its execution have contributed to the ultimate performance. Economic performance is mainly reflected in four aspects: profitability, operating capacity, solvency and ability to resist risks. Economic performance can be shown in the impact of managing cost, the effect of property management, the influence of the distribution of capitals, and the composing of the shareholders ' equity return rate. The standpoint of profitability evaluation is economic added value and the rate of rise (profit). Choosing EVA in the net assets income rate, the return on total capitals and income per share index, this evaluation of enterprise profitability can reflect the condition of capital net income and capital gains, this is also the development trend of enterprise performance evaluation index. Besides, sales revenue (profit) growth rate index is used to measure enterprise growth. Operation ability can promote firms to enhance capital management, increase the service efficiency of property and improve profitability. The primary evaluation indexes are: stock turnover, debt receivable turnover and permanent assets turnover. The strength of the debt paying ability is the economic and fiscal status of a company . Moreover, it is a significant measure of business control. Primary indicators are worth debt ratio, liquidity ratio and acid test ratio. Anti risk capacity is the ability to prevent the adverse effects of various factors in the

In a highly competitive environment, such as the banking industry, it is very important to ensure that customers’ needs and wants are being fulfilled and that the customer is satisfied overall. The banking industry provides many different options for customers with the same types of products. The level of satisfaction perceived by the customer can affect the overall impression of the organization based on the employee’s service

As mentioned in an article to explore the use and degree of importance that managers affiliated many types of performance indicators which are in the MBS’s program agreement. It is divided into two main categories which is financial indicators and non-financial indicators. The category under financial indicators includes unit cost of output type (cost per identity card), cost reduction type (to achieve certain percent savings in operational costs), and profitability type (Return on Capital Employed - ROCE). Whereas, category under non-financial indicators includes quality of output type (number of customer complaints and timeliness of services) and quantity of output type (average number of IC per worker each day). The MBS initiative is cost savings thus, cost reduction and profitability type were asked and also to facilitate financial independence amongst Malaysian government with test on overall regime as stated in article.

Approach – A detailed analysis was carried out to consider how the organisation has adopted a customer-oriented approach as their key strategy for improved business. This includes factors like increased loyalty of the customers,