First Impressions In Health And Social Care

The assessment process is the back bone to any package of care and it is vital that it is personal and appropriate to the individual concerned. Although studies have found that there is no singular theory or understanding as to what the purpose of assessment is, there are different approaches and forms of assessment carried out in health and social care. These different approaches can sometimes result in different outcomes.

Some health care professional who are not committed to the care value base may treat service users unfairly. For example, a care worker that is not demonstrating the role of empathy may not want to listen or respect the ideals of the service users because the care worker is not in their position and do not see things from service users point of view. It is important for health care professionals to be committed and being honest with themselves in order to make sure that they are providing equal care to their service users. Careful use of language

Everyone has primacy effects to the person that he or she first meets, maybe base on the dressing, behaviors, even hair style. People always want to give others a good first impression, especially searching for a job or having an interview, because sometimes it is hard to change the formed first impression, and this first impression may decide whether they can have jobs or not. However, the absolute thing does not exist in the world. A bias named recency effect comes out. Recency effect is something may leads people to change the first impression. Perhaps just a casually action, or an accumulated over a long period hard working, the first impression will be changed. For example, Cady has a not bad impression on Regina, for Regina is really beautiful and cute, like a Barbie doll. But everything changes after Regina seduces Aaron, who is the boy Cady really loves. The first impression is ruined, Cady becomes hating Regina, and wants to revenge

Customer service levels should be the highest priority of any health-care organization. Trying to balance between the increasing demand and supply of health care arenas,

Have you ever made a first impression about a person, but when you actually talk to or learn about the person you found out that what you thought, was completely wrong? Humans are always making assumptions based off what they see at that very moment. For instants, an athlete makes an error and a coach judge them for that error , yet that athlete is just having a bad day. Another would be someone meeting a person for the first time, and the way they act around you, makes you have a first impression of them. Not everyone that you meet, will be the same or have the same thought as you, nor will they always make a great first impression. It’s the little bit of time you spend with the person that you find out they’re different from what you was thinking. First Impressions can be very deceiving as shown in various British Literature pieces such as “Beowulf”, “Pride and Prejudice” and “Sir Gawain and the Green Knight”.

They must make the service user their priority and protect them the ones we have with our family and friends. You must give care affectively without getting emotionally invested and other factors such as confidentiality must be obtained.

There are many forms I use to assess an individual’s needs. The first bit of the information comes from Derby City Council, which is called a outcome based support assessment. This is what they use to identify someone’s needs and how much care they require. The information on this document is great for Derby City to use, but I also need to do my own and adapt it so it’s easier for a care worker to understand as they are the ones who will be doing the care. It’s important that I read this document before going out to do my own care plan as it gives me a bit of back

How first impressions are formed has been a subject of interest by many researchers in the area of psychology.

According to the survey, our patients didn’t enjoy their experience before their appointment. 73% of patients said that the receptionist did not greet them immediately. I know this was the case when I walked in for my meeting. The receptionist was on her phone texting instead of being aware of patients that could potentially be walking into the facility. Although the receptionist doesn’t greet them right away, 67% of people agree she was respectful and courteous. However, the biggest issue lies with patients not understanding the co-pay and possibility of additional costs. This is a problem that can be fixed easily, we just need to retrain our receptionists to greet each patient with a warm smile, and how to fully explain the costs that patients are required to pay. The receptionist play an important role in customer service, therefore they must be at the top of their game at all times. In order to fix the overall patient experience at our urgent care facility, I think we need to send out more surveys and bring back the follow-up calls. The follow up calls are important because patients will be able to express any concerns they had with their visit and we would be able to

This is especially important in the healthcare system because all service should start with a smile. One should exhibit customer service in the healthcare system by demonstrating common courtesy, creating or controlling the proper environment, and even becoming the patient in order to best serve and understand their needs no matter the circumstance or presuming attitude. Customer service is just as important as the treatment process and both should be shown in a professional, pleasant, and responsible manner. The better the customer service, the more customer satisfaction, which retains patients and can also contribute to their health and attitude.

First Impressions First impressions are very important. In the Victorian age, people based their whole opinion of someone on first impressions. Most times the first impression of someone is not the way they truly are. Sometimes a first impression can cause you to think negative of someone but later you find out that they are very nice and a very positive person. One example is when Mr. Darcy meets Elizabeth in the book ,Pride and Prejudice.

Healthcare has become a consumer driven industry with patient satisfaction equating to good customer service. Effective communication has been shown to be a key factor in both patient outcomes and satisfaction. Additionally, patient satisfaction has become a tool used by insurers to evaluate medical facilities and may impact reimbursement to hospitals for patient care. In this paper, I will discuss the issue of ineffective communication in the waiting area of the surgical services department at Mount Carmel East Hospital. The impact of ineffective communication effects patients and members of the perioperative team. Results of patient surveys

Customer services is a very important part of managing ongoing client/patient relationships, because they are the key to bringing in revenue. The concept of customer service is to deliver outstanding services so the customers will have a great experience. I currently work in the healthcare industry and the company that I work for is starting to have trainings and meetings to improve customer service to our clients to help increase our patient satisfaction levels. There are some employees who strive to help the patient by going far and beyond their line of duties, and as others are burned out and feel like they just need to get the patient in and out without really understanding the patient’s needs or

This Study verified that your first impressions are lasting and can directly affect your personal or working relationships. It was also very interesting that if you have already made that first impression and have developed a level of trust, the outcome is different. The same betrayal of trust in this case can be rebuilt, as long as the first impression was positive and the relationship was a good one. Therefore, that good first impression that your parents are always harping on, (they are pretty smart after all) is a really important aspect of life.

Customer service is developed by the patient’s satisfaction and the effect it has on the health care system. Customer service is the face of every business and specially the health care system which it provides leaders with an idea of how the business should look or act. The healthcare systems benefit from the opportunities made by patients. Patients should be the instrument to provide guidance while the physician advocates for the patient’s health. Customer service is a support system between the patient and the physician and without that support system then there is not guidance for a better lifestyle for patients. This is a competitive market that have a few limitations and those limitations start with customer service in healthcare and how to provide the best care for patients. These challenges that the healthcare system face will overcome those obstacles and bring out their best principles to make the system better. Patient centered care relates to customer service and should be recognized as the central focus. High- quality healthcare systems provide satisfaction to patients to show that their experience will be well worth it because their physicians care about their patient’s health.