Five W 1 H : Root, Cause, and Problem Solving

Foremost, I would like to express my sincere gratitude to my advisor Ms. Upekha Manamendra for the continuous support of create this report, for her patience, motivation, enthusiasm and immense knowledge. I could not have imagined having a better advisor and mentor for create my report.

The making of this project does not involve efforts of one single person. It is the result of cooperation and contribution of many minds as a group. We would like to express our gratitude to all those who gave us the possibility to complete the project work. We have furthermore to acknowledge Mrs. Sahana Dey our faculty for their stimulating support which undoubtedly boosted our practical knowledge.

I have came across a point in my career when i had to use the mind tool of the 5 whys. I work as a IT professional at a health care company. I usually handle about 10 to 15 issues a day and it requires to use all the conceptual thinking and really challenges me every single day in a very consistent way. I have to really look in to root causes and why this certain remote users have difficulties. In my career i have about a million things that i see as puzzles and i have to solve them. Weather it's easy or not, i use the 5 whys in most circumstances. I have one problem that i'm going to express that i had to use the 5 whys and try to break them down in a technical but people friendly terms, hopefully.

During preparation of this report, I owe my sincere thanks to many great persons who helped and supported me during field placement, first, I am grateful to Mr. Mann, his support, guidance, leadership is example and very appreciable along with its staff for giving the opportunity to

The report bears the imprints of many people. There are many kinds of helping hands, to which I owe my sense of gratitude. So, I express my appreciation to all those, whose thoughts and insights helped me in understanding and completing my training. First of all I would like to thank my training guide Mr. Pradeep Reddy, who helped me throughout my project. I express my sincere gratitude to Miss Bindiya Jain- HR for her stimulating guidance,

I take this opportunity to express my sincere thanks and deep gratitude to all those people who extended their whole hearted co-operation and have helped me in completing this project successfully.

Before you read this I would like to take a quick minute to thank a few people. Thank you mom for helping me figure out everything I need for this project. Thank you for your support and love. Thank you to Mrs. Kolesar for helping me figure out my topic to its full extent.

The 5 Whys can be used individually or as a part of the fishbone (also known as the cause and effect or Ishikawa)

We also extend our gratitude to the writers and publishers and of the books from which parts have been included in my report. Lastly, we would like to acknowledge the Almighty God for his guidance and wisdom throughout the process.

We would like to thank our project instructor , Prof.Varisha Rehman, for continuios help and support on the matter in this project.I would like to thank my colleagues for their valuable suggestion and input in making my project.

I would like to thank my teacher, Ms. Mashal Shabbir. The supervision and support that she gave truly helped me in this project. Her cooperation is thus appreciated.

This booklet would not be possible without the support of many people. The author wishes to express his gratitude to all who helped and offered assistance, support and guidance.

I would like to thank my readers for reading my report and give any suggestion for my report.

The FiveS system, also known as the 5S, is a organization system created at first for production systems and then adapted by western managers for the workplace. Hiroyuki Hirano developed the system in Japan and it is believed it lead to the very popular Just-in-time (JIT) manufacturing. For example, major brands like Toyota have been using this system successfully for years.

I would not forget to remember Prof. Suresh Pattanayak, Prof. Rupesh Kr. Tiwari and all faculty members for their unlisted encouragement and more over for their timely support and guidance till the completion of our project work. I heartily thank our internal project guide, Dr.R.S.Mohan, Dean , Department of Management, for his guidance and suggestions during this project work. I am extremely thankful to all those persons who have positively helped me and customers who respond my questionnaire, around whom the whole project cycle revolves.