Flight 1239 Essay

Found on Celebrity Airlines Flight 82181 were a number of substances brought on by passengers. Given that the crash was ruled a terrorist attack, identification of all substances found on and in the bodies and luggages of the victims needed to be made. To do this, empirical and molecular formulas were put into use when determining substance identities. Each substance was tested to find the percent composition of carbon, hydrogen, nitrogen, and oxygen, and then used to find the empirical formula of the substance by using 100 grams of each substance to represent 100% made up by the elements combined. The mass of each element in the substance calculated from the percent was then divided by the molar mass of that

9/14 pm shift - Observed male agent and female agent in the office just before bags arrived off flight 2018. Previous to the bags arriving on the carousel the office was open but there was no visible agent (they were in the back area). Agents should be visible and available to assist customers during office hours. Both agents were observed scrolling and texting on their phone in view of customers. Female was texting while the male was assisting a customer. This does not present a professional appearance. No claims were taken. Agents greeted customers asking a question and listened to their needs, however, few smiles were offered. Male agent was wearing an old LAA uniform and name bar and female was not wearing the required cross functional uniform or name bar. Observed the baggage delivery of flight 2018.

Flight Attendants were worried about the arbitrary process MCA’s management used to resolve issues, expressly the margining of the seniority list and working conditions. This was a concern of job security.

(g) Service encounters – Most Customers are eligible to use a self-service kiosk; however, Customers with the following types of reservations are NOT eligible and must check in at the airport ticket counter: unaccompanied Minors, customers traveling with pets, customers traveling on age-qualifying fares

“A Tale of Two Airlines” is an article written by Christopher Elliott to educate to economy on travel planning. He was born on May 31, 1960. He is a journalist and consumer advocate who writes for people who want to become more informed travelers (www.nbcnews.com/id/10912488/ns/travel/t/Christopher-elliott/#.Vc_RIO9RGM8). He is known for his many articles with the National Geographic Traveler Magazine and being a travel columnist with the Washington Post and USA Today. A Tale of Two Airlines or is Good Vs Evil in the air; Southwest Airline vs Spirit Airlines.

Other airlines had claimed that they had not received any call from Northwest Airlines regarding the situation nor asking any help from them. Also, the situation could be mitigated if Northwest Airlines had integrated stairs on their planes. Spirit Airlines had in fact safely deplane their passengers using the integrated stairs. The passengers were then immediately taken into waiting rental car company buses to the terminal. The Northwest Airlines could borrow the appropriate mobile passenger stairs from another airline to mitigate the situation, but they had not considered to do so.

American Airlines flight 1420 crashed in Little Rock, Arkansas. The crash killed 11 people, after running off the runway and impacting an approach lighting structure. The causes of the crash are still being investigated but the likely causes include the plane touching down 2000 feet passed the runway threshold, the rapidly deteriorating weather, and a fatigued flight crew.

The skill emphasis needed in a service industry such as airlines is mostly interpersonal. Recognizing the need for interpersonal skills, JetBlue designed the employee selection process to make sure the hired crew members fit into the culture and understood the values and mission. Decision making is another important characteristic of the service industry and the crew members were also identified and selected on their decision making capabilities as the customer related decisions are made at the lowest level of the organization. JetBlue designed the orientation process to highlight the different core values to the employees and made them identify with the mission. Expected behavior of the employees and their contribution to the success of the

The airline industry has seen drastic changes since September 11, 2001. The government ordered a complete shutdown for three days of not only all commercial aircraft but such carriers as domestic flights and emergency aircraft. For days after September 11th, all aircraft stayed on the ground. Even military aircraft had to receive special clearance to fly. In a ripple effect, the entire economy of the United States and the world was put on hold. The New York Stock Exchange shut its doors because of the attacks on the towers of the World Trade Center.

We have analyzed the existing booking policy of TransAtlantic Airlines and identified potential cost saving.

American Airlines recently issued a personal and public apology to a family after an attendant caused them some trouble. The family had boarded a plane in Charlotte, North Carolina, on a flight that provides short flight between cities. An airplane attendant asked the family to move to the back of the plane, but this was simply not possible. The family had a large service dog that was already having trouble fitting under a seat; moving to the back of the plane was not possible. Nevertheless, the attendant was persistent.

This case analyses Prof. McPherson’s service experience with respect to two Airline carriers, which was not expected in this age of Network and Information Technology and also the service level expectations from the customers. First we analyze the setting/situation, issues Prof. McPherson experienced and his assumptions; and then try to address them. The bottom line: addressing such situations would improve efficiency, customer loyalty, brand name and increased profits

Scheduling of customer service personnel to assist with checking in and boarding passengers including unaccompanied minors.

The above mentioned airplane was a planned commercial passenger flight that took off from LaGuardia Airport, New York destined for Charlotte Douglas Airport in North Carolina on January 15, 2009. Six minutes after takeoff, the airplane was successfully abandoned in Hudson River after striking multiple birds during its initial climb out. The crew reported by radio two minutes after takeoff at an altitude of 3,200 feet, the Airbus experienced multiple bird strikes. The result of this multiple bird strikes, which occurred in northeast of George Washington Bridge was compressor stalls as well as loss of thrust in both engines. The Airbus was ditched in Hudson River after the aircrew

When I stepped into the large neatly organized white polished plane, I never though something would go wrong. I woke up and found myself on an extremely hot bright sunny desert island filled with shiny soft bright green palm trees containing rough bright yellow hard felt juicy apples. The simple strong plane I was in earlier shattered into little pieces of broken glass and metal when crashing onto the wet slimy coffee colored sand and burning with red orange colored flames. After my realization to this heart throbbing incident I began to run pressing my eight inch footsteps into the wet squishy slimy light brown sand looking in every direction with my wide open eyes filled with confusion in search of other survivors. After finding four