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Flight Centre

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Contents
Executive Summary 1
Findings 2
Discussion 4
CONCLUSION 7
Recommendation 7
Implementation 8
References 8

Executive Summary
This report contains analysis on Flight Centre’s customer experience survey conducted in Australia. The report has been divided into three main sections. The first section lists the important facts, findings from the case study. This is further elaborated to list key challenges faced by Flight Centre. Based on the facts and key challenges alternative solutions have been provided in the second section. Final section of the report mentions the recommendations and implementations for the company to improve the current situation.
Flight Centre is one of the largest and most successful travel booking agencies. …show more content…

A. Price
It is the amount of money which customers pay for the product offered. Price is one of the most important factor in determining growth of a company. For Flight Centre, growth depends on factors such as repurchase likelihood, whether the customers will prefer to make their second, third or the remaining purchases form Flight Centre. This completely depends on how satisfied the customer felt when he made the first purchase with the company. In order to ‘WOW’ the customer the company may introduce the below strategies:
New pricing strategies such as on-demand packages which can include basic, deluxe and luxury packages. The basic packages to cater for low price section, deluxe referring to medium segment and luxury pointing to the highest price packages.

For successful application of the packages below strategies are helpful:
1. Skimming price strategy
Under this strategy the prices are high at the first time launch of the package, this attracts the customers who want the product and services and are happy to pay higher price.
When this group is satisfied then prices are reduced to target the price sensitive segment of the market.
This strategy helps in targeting two customer segments with same package.
Firstly we can target upper segment with luxury packages. As under this segment people are ready to pay for comfort even in the peak holiday season.

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