preview

Food Assistance Case Study

Satisfactory Essays
Open Document

In Florida where Human Service is known as Department of Children and Families, I had a client who was hard of hearing who did not understand what was requested for her Food Assistance case and the timeframe we needed the verification in. We had an interpreting service that showed the client sign language as to what I was asking for. The approach I took to de-escalated the conflict was to have the interpret to sign to the client everything she had a concern with and I was personal going to handle her case and make sure she had the proper benefits. Once the interpreter interpreted what I stated to the customer she calmed down and handed me an envelope full of verification that we were requesting and things we did not need. Since the customer

Get Access