Food and Beverage Service Standard

It is essential to have teamwork within a company. Companies who have embraced the concept of teamwork have reported increased performance in work production, problem solving and it has stimulated new growth. This group project approach has improved employee morale and increased input when managed correctly. The benefits of teamwork can make a positive effect in the company that incorporates this type of teamwork approach.

In today’s complex and ever changing environment, organization continue to experiment with new forms of team development. Some of the most successful teams bring together employees with different talents and perspectives. In this research report, my aim is to have a clear and deep research on teamwork and how it affects businesses so that I can help Tina and Frank who is coming back from overseas to start their own business. Before could anybody start their business, it is very important to learn certain aspects. Team work is one among them. I have included some of the important information I collected through my research in order to help Tina and Frank succeed in their business.

Teamwork is important in industries like aviation to ensure flights land safely, the military uses it to protect the country, finance professionals need to practice it to keep the nation’s economy running smoothly, the auto racing unit teamwork is essential to change all 4 tires by a team. Overall, in any industry that requires reliable human performance, teamwork is a necessity.

So what is the most important thing in a restaurant? You’d think it would be food. In a talk given by Thomas Keller, a restaurant owner, about what excellent food does to a restaurant, Mr. Keller talks a lot about the quality of food, and a customers experience. The experience that one has in a restaurant is something that should be completely about the consumer. If the consumer does not have a good experience at a restaurant, there is a good chance that he or she will not come back. The quality of the food at a restaurant can depend a lot on the quality of ingredients. It’s important to always have the

The authors of this article discuss the issue of teamwork quality and success in innovative projects in which the article gives the definition of what

The nature of the products and services provided in the restaurant industry are based on customer satisfaction with the food and services that each location provides. Providing a selection of delicious and well-presented food made with quality ingredients that are simple and good tasting is exactly what the customer wants. Most customers go to restaurants to meet with others socially in a friendly environment. Making sure the restaurant is clean, attractive, and the décor is consistent with the food and restaurant’s image and making sure the waiting staff knows that it is ok to allow customers to linger adds to

It is important to have teamwork, because without it you may not know pertinent

Teamwork is capable to uplift productivity and at the same time it is vital to meet solution for complicated challenges and difficulties. High performing teams usually combining individual talents and abilities to achieve team work. Multinational companies are mainly concentrating on performance of team and investing more amounts on teams to grab maximum benefit. Effective approach is pivotal to establish high-talented teams, include group task, individual tasks, monitoring and evaluation methods, and development of regulations for meet final output. (Hearst Newspapers, 2014)

Service excellence is an extremely important for the Hospitality and Tourism Industry as the cornerstone of the foundation of this business. Business depends on travellers; they are number one for prosperity and for future development of a customer- focused Industry. Sarah Cook proposes that “good service is meeting customer’s expectations”. (Cook, 2011, p. 17). She shows that excellent service is exceeding customer expectations and “to provide world class service needs to improve the total relationship with the customer, the customer experience, improving the process through which is delivered to the customer”. (Cook, 2011, p. 17). Most people’s definitions will be based on personal experience. Put simply, providing service excellence in the hospitality industry is about ensuring the guest is happy with the product and its delivery during the product delivery period, but also that they retain happiness with the product after the product delivery period is over. Disney Institute declares that Service Excellence means exceeding customers’ expectations and paying

Customer preferences are important concept within services marketing theory. According to my review, service quality have significant relationship with customer preferences. Their finding indicates that the service quality provided by staff is fundamental and crucial to the customer satisfaction in the restaurants. Furthermore, customers will choose the restaurants based on their satisfaction level. In another study by Cronin and Taylor (1992), the study have shown the perceived service quality can greatly affect customers’ satisfaction and customer preferences. Many restaurants out there will pay more attention on service quality because it will directly influencing the customer preferences which will lead to customer revisit and customer will become loyalty to the restaurants. And will directly affect he restaurant revenue. In addition, Yüksel & Yüksel (2002) stated that service quality had the most significant impact on dining satisfaction at the aggregate market

Mani, N. K., & Srivalli, P. (2014). A study on factors influencing Service Quality in Restaurants'. Annamalai International Journal Of Business Studies & Research, 6(1), 1-9.

Service is important in the food and beverage industries, that customer always have a high expectation and needs while dining in the restaurant. To find out how well the service provided, quality is a main element to every service. According to Haksever et al (2000), “Quality is ‘the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs’”. Therefore, service quality is one of the main point in every restaurants to allow them improve and upgrade their level of image and reputation. In this report, Bella Italia was chosen to have an overview of its service quality. It will be find out how well the service practice was made and which part of service can be improve within the restaurant by using the service quality analysis, service recovery, customer feedback mechanism and benchmarking.

Customer service is very important element in hospitality industry. A good restaurant or a good hotel always have an excellent service first. Hotels and restaurants put added value in their products and service make guest love it. Some hotels give guest drink when they arrived or prepare small birthday gifts to their loyalty guests. But sometimes hotels spend lots of money to added value of customers’ experience but customers still don’t like their service. So, what’s happening? Hotels gave service and improved service are not customers needed or most needed. That’s the gap between you and your customer. “You know your hotel inside out, but do you ever see it through your guests' eyes? In many cases, there is a disconnect between what hoteliers think

Education organizations must play their own role to provide a quality of service for students. There are research found that the most important factor influencing customer satisfaction is food quality (Sulek and Hensley, 2004). The findings of the study done by Liu and Jang (2009) stated that food quality, atmospherics and service quality are some variables that important contributors to customer satisfaction. It shows that there are always have a problem in providing food quality and atmosphere quality to customer towards meeting their satisfaction. Research done by Lee (2004), has shown that food quality and convenient location are important dimensions affecting customer satisfaction which is turn determines revisit intentions to institutional food service industries. Thus, it is important to identify these important dining attributes in the institutional foodservice operation especially in university dining facilities.

This paper delves into the realm of customer complaints in the Hospitality Industry. Issues that relate to customer complaints in general, complaining as a process, the impact of customer complaints, the most common complaints in the Hospitality Industry, hotel brands with the highest rate of complaints, and handling guest complaints are discussed.