Four Seasons Goes to Paris

They upgrading a hotel first upgraded employee facilities. When a survey at London hotel showed dissatisfaction with workers’ areas, installed new floors, lockers, and showers within three months. Four-seasons needed to get it down to the front line: clerks, bell-staff, bartenders, waiters, cooks, housekeepers, and dishwashers, the lowest-paid and in most companies the least-motivated people, but the ones who would make or break a five-star service reputation. Four-seasons needs employees able and willing to respond on their own to whatever comes up, employees who can spot, solve, and even anticipate problems. That means delegating authority as well as responsibility. Four-seasons pay attention on how to treat employees and make them feel confortable when they work in hotel because employees could bring positive attitude towards customers if they in good mood.

Throughout the years, lodging has changed greatly compared to then. Reliable changes have been made such as better beds, more sanitary rooms and just further maintenance toward the overall stay. Also it is much easier to find safe and clean hotels, unlike before. Choices upon choices are brought to everyone. Before, bedrooms were not kept very clean or didn’t look to appealing to say the least. Most rooms, without a doubt, looked like hospitals or jails. Then there’s service. Although we don’t know whether the service from workers were poor or not in the past, having superior manners toward customers is a must now.

The growth strategy of Four Seasons Hotels and Resorts, Inc is multifaceted. Their growth strategy is driven by opening the finest hotel, in the right destination, which will lead to the right economics for the hotel owner. They not only discover destinations where their consumers want to go, but target those markets where they want to create their presence and to increase awareness for future Four Seasons’ travelers. But at the same time investigate opportunities to engrain their positions in those destinations, where they have already operated. According to Kathleen Taylor ‘Four Seasons has approximately 50 projects in various stages of design and construction. The vast majority will come outside the U.S., with a focus on China, India and Latin America. There are lots of cities in those areas where Four Seasons needs to

The Four Seasons Hotel is a leader in the hotel and hospitality industry that specializes in the development and operation of luxury hotels for others (Fourseasonhotel.com, 2009). During the last few years, the Four Seasons Hotel has been awarded the best hotel and one of the most comfortable

The company offers a range of business services such as offices and video conferencing, fractional and whole residences in New York, Costa Rico, Mexico and San Diego, wedding services and vacation packages.

Our company will strive to do the right thing at every opportunity. We will ensure that every part of the properties will be inspected to ensure the property buyer doesn’t have to deal with any unwanted surprises, also we will offer fair prices, so we don’t rip off the property buyer.

The Four Seasons case explores how to manage the differences between the culture of a country and organizational culture. Four Seasons hotels are world renowned luxury hotels that specialize in blending a local, country specific, image with worldwide customer service practices. The seven common cultural standards that the Four Seasons have created and expect to be implemented all over the world include the following: (1) acting friendly toward and smiling at guests, (2) making eye contact with passers-by to acknowledge their presence, (3) creating a sense of recognition with guests by using their first names naturally but discreetly, (4) using a clear and unpretentious voice, (5) being well informed about the hotel, their

The main objective of the company is not only to attract but also to retain staff who are interested to work in the hotel business for the five-star level of high service, taking into account the wishes of clients, and which offers an innovative, dynamic environment and reflects the culture of the local country. To achieve this, Hyatt strives to be a company listening to well-informed and concerned people. Hyatt provides plenty of opportunities at all levels for their employees, which are accompanied by numerous development

How would Paris, employees, and customers receive the new FS administration? Would the values and standards of the company be compatible with those held by French culture? The question was to decide what to keep and what could be changed in their strategy when considering the elements of the French national culture and legal aspects. The advantages that FSH had on its side were experience; they had already been successful in other 23 countries reaching this balance using the diversity-singularity strategy, flexibility, they have shown setting an ever reducing number of standards while increasing focus on their goals, and a strong set of values. The success of the firm could mean entering a highly profitable market, improving the image as a high-level luxury hotel and the reinforcement of confidence for the top management team about how operations were being run. If it were a failure, the company would lose an investment of $125 million, two years of work, and possibly damage their image in a very competitive environment. Two main factors that could conspire against its success were national culture and legal issues. Even though FSH already had some experience through its operations in Canada and the Pierre Hotel in New York City (are we sure about the "French" culture at the hotel in NY? Pg 8 ) in dealing with these elements, the FS George V was a new challenge all together. In dealing with a national culture as

This paper is designed for exploring the reasons for the success of Four Seasons Hotels and Resorts in Paris (Four Seasons). Four Seasons Hotels and Resorts is Canadian based international leading operator of midsized luxury hotels. Four Seasons has enabled guests to maximize the value of their time with providing high-quality and truly personalized service. Four Seasons was able to succeed with their unique strategy of dealing with cultural differences, unique corporate culture, and strategy of human

Four Seasons is a globally renowned hotel company recognized for its luxurious diversity, and emphasis on customized service. The company has 270 core worldwide operating standards that are congruent across all properties. However, along with their globally uniform standards, they do an excellent job of integrating the local culture into each property. For example, a guest will always receive a message on time, have clean room, and enjoy a great meal. But an Italian concierge has his own style and flair, while in Turkey or Egypt, the guest

The numbers don´t lie, the luxury hotels industry is growing fast. But, are they positioning themselves correctly in the consumer’s head? Are they targeting the right client segment? And what are the triggers they use to attract their consumers?

Dubai is an international cosmopolitan center known for its brand of Middle Eastern extravagance and opulence. Most hotels compete in this space by having the biggest this or the tallest that in the city. In the midst of the ocean of excess, the recently opened The Four Seasons Resort Dubai at Jumeirah Beach opted to go in another direction. To the delight of its guests and industry critics, this tastefully elegant low rise beach front resort on Dubai’s Arabian Sea bucked the trend of hospitality excess and remained true to the Four Season’s brand of understated luxury.

There are numerous hotels with a total of 5,000 beds covering the whole range of categories, styles and atmospheres in the Lausanne city area. For the purposes of this plan we will focus on the upper class, luxury hotels (5 star rating) that are available. Specifically we shall focus on the following three established luxury hotels in the area[3]:

Grand Prince Hotel is near the diplomatic zone and surrounded by a variety of authentic restaurants and shopping malls.