Europe is different from North America, and Paris is very different. I did not say difficult. I said different. — A senior Four Seasons manager In 2002, Four Seasons Hotels and Resorts was arguably the world’s leading operator of luxury hotels, managing 53 properties in 24 countries and delivering what observers called “consistently exceptional service.” For Four Seasons, that meant providing high-quality, truly personalized service to enable guests to maximize the value of their time, however the guest defined doing so. In 1999, Four Seasons opened the Four Seasons Hotel George V
They upgrading a hotel first upgraded employee facilities. When a survey at London hotel showed dissatisfaction with workers’ areas, installed new floors, lockers, and showers within three months. Four-seasons needed to get it down to the front line: clerks, bell-staff, bartenders, waiters, cooks, housekeepers, and dishwashers, the lowest-paid and in most companies the least-motivated people, but the ones who would make or break a five-star service reputation. Four-seasons needs employees able and willing to respond on their own to whatever comes up, employees who can spot, solve, and even anticipate problems. That means delegating authority as well as responsibility. Four-seasons pay attention on how to treat employees and make them feel confortable when they work in hotel because employees could bring positive attitude towards customers if they in good mood.
InterContinental Hotel Group is a hotel company with over 350,000 employees working in 100 countries. It has over 5,000 hotels globally. One of IHG’s brand is the Holiday Inn, the Holiday Inn’s international headquarters are in Americas, Europe and Australasia. In London, UK, there are 72 hotels with the Holiday Inn or Holiday express brand. The InterContinental Hotel Groups structures their business into sections depending on what the hotel’s aims are. For example, the Holiday Inn Resort is abroad with outdoor swimming pools, it’s a very holiday place when you can spend 1-2 weeks there where the Holiday Inn is a place to stay over for one night or even the weekend. These two hotels have the same brand but different aims.
A Tale of Two Cities Jarvis Lorry, an employee of Tellson's Bank, was sent to find Dr. Manette, an unjustly imprisoned physician, in Paris and bring him back to England. Lucie, Manette's daughter who thought that he was dead, accompanied Mr. Lorry. Upon arriving at Defarge's wine shop in Paris, they found Mr. Manette in a dreadful state and took him back to London with them. Mr. Manette could not rember why he had been imprisoned, or when he was imprisoned. He was in a state of Post Tramatic Stress Dis-order.
The Four Seasons Hotel is a leader in the hotel and hospitality industry that specializes in the development and operation of luxury hotels for others (Fourseasonhotel.com, 2009). During the last few years, the Four Seasons Hotel has been awarded the best hotel and one of the most comfortable
One might believe that because capital punishment plays such a large role in Charles Dickens’ A Tale Of Two Cities, that Dickens himself is a supporter of it. This just simply is not true. Dickens uses capitol punishment as a tool to define the evil embodied in both the French ruling class, and the opposing lower class during the French Revolution; as well as comment on the sheep-like nature of humankind.
For my luxury brand marketing analysis I choosed the Four Season Hotels chain, as on my mind it is one of the most successful and well-known hotel chain, providing 5 star service all around the world.
The main objective of the company is not only to attract but also to retain staff who are interested to work in the hotel business for the five-star level of high service, taking into account the wishes of clients, and which offers an innovative, dynamic environment and reflects the culture of the local country. To achieve this, Hyatt strives to be a company listening to well-informed and concerned people. Hyatt provides plenty of opportunities at all levels for their employees, which are accompanied by numerous development
How would Paris, employees, and customers receive the new FS administration? Would the values and standards of the company be compatible with those held by French culture? The question was to decide what to keep and what could be changed in their strategy when considering the elements of the French national culture and legal aspects. The advantages that FSH had on its side were experience; they had already been successful in other 23 countries reaching this balance using the diversity-singularity strategy, flexibility, they have shown setting an ever reducing number of standards while increasing focus on their goals, and a strong set of values. The success of the firm could mean entering a highly profitable market, improving the image as a high-level luxury hotel and the reinforcement of confidence for the top management team about how operations were being run. If it were a failure, the company would lose an investment of $125 million, two years of work, and possibly damage their image in a very competitive environment. Two main factors that could conspire against its success were national culture and legal issues. Even though FSH already had some experience through its operations in Canada and the Pierre Hotel in New York City (are we sure about the "French" culture at the hotel in NY? Pg 8 ) in dealing with these elements, the FS George V was a new challenge all together. In dealing with a national culture as
This paper is designed for exploring the reasons for the success of Four Seasons Hotels and Resorts in Paris (Four Seasons). Four Seasons Hotels and Resorts is Canadian based international leading operator of midsized luxury hotels. Four Seasons has enabled guests to maximize the value of their time with providing high-quality and truly personalized service. Four Seasons was able to succeed with their unique strategy of dealing with cultural differences, unique corporate culture, and strategy of human
Also, the decision to appoint Didier Le Calvez as the general manager of the revamped George V was a great way to take advantage of the cultural change. He was described as demanding and "Franco-Francais," an expression describing someone as "unequivocally French." Additionally, Le Calvez brought extensive Four Seasons and North American experience. The diversity of his experience and attributes made hime an excellent fit to help tiptoe into the market. The proper choice of senior leadership is absolutely critical to success. Le Calvez embodied the hotel's culture and was fully aware of Four Seasons values and operational goals. Therefore, he was capable of sensitively implementing the Four Seasons ideals, which may have been completely foreign to the French employees. He
During my last vacation I went to France. My mum arranged this tour for me and my friends. We travelled there by plane. We went France last summer. So the weather was bright and hot around 23- 30 degrees. It was the best weather for camping but we stayed in Champs Elysees hotel. It was the most luxurious hotel I ever been. There was an attached toilet, TV lounge, bed room, balcony and wardrobes in my room.
Charles Dickens wrote A Tale of Two Cities in order to enlighten the average Briton about the events of the French Revolution. The novel compares and contrasts cities of London and Paris, which represent French and British society, through the eyes of Dickens’ human characters. The two cities play such a large part in the novel that they become characters themselves, and the contrasting societies of the two cities become a conflict. In Charles Dickens’ classic, A Tale of Two Cities, the individualistic society of London champions the first feudalistic and later socialistic society of Paris.
Ibis, the popular economy hotel chain, opened its first hotel in 1974, in the French town of Bordeaux. Since then, the company has expanded globally, reaching 40 countries worldwide, opening over 800 hotels. The majority of chains have been established in France, while the UK hosts over 50 chains, with further four hotel openings expected in December 2009. Recently, the chain has introduced a strategy to “promote the chain’s drive for ‘greater and greener customer comfort’”. (Mintel 2009)
The Four Season 's sets the bar for achieving the highest quality of service in the hospitality industry. It was founded in 1960 and still obtains the same goal: "Our objective is to be recognized as the company that manages the finest hotels, resorts, and residence clubs wherever we locate." With this is mind Four Seasons Hotels are also very particular on the employees that work for them, they need to all share the same passion to serve. The Four Seasons ' firmly believes in the golden rule, "treat others, how you would like to be treated." The Four Seasons ' philosophy is in offering only experiences of exceptional quality. They create properties of enduring value using superior design and finishes, and support them with a deeply