Fran Hayden Case Study

Emotional intelligence is the ability of a person to recognize and assess their, and others’ emotions. It enables an individual to distinguish between the different sentiments they exhibit and being able to label them. The theory of Emotional Intelligence (EI) was originally developed by psychologists Howard Gardner, Peter Salovey and John Mayer. Later, a science journalist, Daniel Goleman identified and came up with five domains of emotional intelligence:

Two psychologists, John Mayer and Peter Salovey, first introduced the concept of “emotional intelligence”, or EI, in a journal article in 1990 (Goleman, 2005). It was then popularized in 1995, with the book Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman. Goleman posited that EI is as important, if not more important, than IQ in terms of success in academics, business, and interpersonal relationships (2005).

What is emotional intelligence? EI is the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically; thus, compared to Daniel Goleman's definition to emotional intelligence are very similar just in more detail.

Emotional intelligence is very helpful in maintaining a healthy working environment through decreasing conflict, increasing harmony and building strong, healthy relationships. Emotional intelligence is defined as the ability to identify and understand self and others’ emotions in a proactive way. Emotional intelligence can be achieved through acceptable behavior and stress management training. Emotional intelligence helps in proactive emotional approach that is efficient in emotional balance management. It is guided by self-awareness, self-management, social awareness and relationship management (PENN Behavioral Health Corporate Services, 2008).

Another characteristic of Emotional intelligence (EI) consists of the abilities to be able to persist in the face of frustrations; mood and distress regulation in order to think; urge control and deferment of gratification; to empathize and to hope. Studies have shown that a person with EI show competency in different areas of their professional life like self-management and relationships, self-regulation, and motivation. Taking into consideration the slices that conforms a leader with high EI it is fair to say that these skills are not innate but teachable to those who want to be the best leader they can be. EI skills can be fortified via steady education and training.

Emotional intelligence (EQ) is the ability to manage emotions of yourself or others. It is very useful in any situations and having a lot of it is very good but there is a dark side. That is because EQ is like a double-edged sword. For instance, a person is crying and someone comes over and helps. The person that came is able to recognize and determine what to do. Furthermore, during an interview with Dan Goleman, “Godfather of Emotional Intelligence”, there was a highschool reunion and out of the group the most successful man wasn’t the smartest but the best one that

Emotional Intelligence is the ability to understand and manage your own emotions and those of the people around you. To be a successful leader you must inquire the four EI competencies. Those competencies include; Self-awareness, social awareness, self-management, and relationship management.

Emotional Intelligence (EI) is defined, as a subset of social intelligence that encompasses an individual’s ability to perceive emotions, comprehend the emotions of oneself and others, generate emotions to assist cognition, and regulate emotions in a way that promotes emotional and intellectual growth (Mayer & Salovey, 1997; Salovey & Mayer, 1990). Individuals who possess higher levels of EI have

Emotional intelligence (EI) or emotional quotient (EQ) is the ability…or capacity of individuals to realize their own emotions and the emotions of those around them to use emotional information to guide thinking and behavior appropriately.

The ability to express and control our own emotions is important, but so is our ability to understand, interpret, and respond to the emotions of others. Psychologists refer to this ability as emotional intelligence. According to the Cambridge Dictionary online, Emotional Intelligence (EI) refers to the ability to perceive, control and evaluate

“Emotional intelligence is the ability to understand and manage our emotions and those around us, therefore, this quality gives individuals a variety of skills, such as the ability to manage relationships, navigate social networks, influence and inspire others. Every individual possesses different level, but in order for individuals to become effective leaders, they will need a high level of emotional intelligence. In today’s workplace, it has become a highly important

The book “Working with Emotional Intelligence” by Daniel Goleman deals with the emotional assets and liabilities of individuals in organizations. Emotional intelligence is traits that go beyond academic achievement or IQ. As a matter of fact he points out that high academic intelligence can sometimes stand in the way of emotional intelligence. Broadly speaking, emotional intelligence determines how well we handle difficult situation, which cannot be solved by logic, but more by a “feel” for the situation. These attributes are very hard to measure, which is why many standardized tests, whether academic or for employment, fail to measure these attributes, even though these are the one which determine

Emotional Intelligence (EI) has been defined as the focus on such competencies as self-awareness, self-management, social awareness, and relationship management (Goleman, 2006, p. 16). It is the ability of the leader to manage emotion both in

In our everyday lives, we are constantly interacting with other individuals. These interactions have an effect on our emotions. We have to learn how to identify and deal with these emotions because they have a direct effect on how we deal with issues at work. Individuals can work their way through this process by becoming aware of the importance of emotional intelligence.

Although intelligence has been studied for over a century, the study of emotional intelligence is relatively new in comparison. One commonly used definition of EI is ‘the ability to understand your own emotions and those of people around you’ (Maltby et al., 2010, p. 392). There are four main models are: The Salovey Mayer, and Caruso model (Mayer & Salovey,