Fuzzy Vs. Fuzzy Inference System

Oncor electric is a regulated distribution and transmission business of the private sector and owned by a limited number of investors. Oncors’ responsibility is to deliver reliable and safe electricity to the private sectors, so they can have the power to maintain productivity by keeping the backbone of our economy (oncor 2012). We are known as the “poles and wires” infrastructure company, we manage our business like the private sector does and our company invests in the latest technology and by putting our employees and customers first. When restoring outages due to large storms or natural disasters we respond quickly and safely to restore power to the critical infrastructure. Electric service providers are required to notify the Commission’s Emergency Management Response Team (EMRT) to be involved in the event of a major emergency and natural disaster that occurs such as hurricanes and ice storms (puc.texas.gov 2009). With the EMRT, they help to coordinate power restoration while communicating regularly with any affected electric service providers before, during, and after an event.

Today’s world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors is to provide extra service to satisfy and delight their customers, which can retain them and also gain new customers. Therefore the achievement of customer satisfaction must be a major objective in all organisations.

| Satisfaction is a primary factor in this sector, but not as concerned with excellence in customer service as the commercial sector. Rather than selling products to make profit they offer services to the community. The quality of and access to an organisation is usually guided by working to customer service charters. Making sure the services offered are satisfactory and beneficial to the community at the right price must be balanced.

The primary purpose of the survey was to ascertain how customers perceived National’s quality of service

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

Customer complaints have over doubled in the last few years. This shows some big issues in the customer service management. Research which areas customers are most dissatisfied with and support the staff in gaining new skills to meet the customers ever changing needs.

Our society today is ever more dependent upon electricity in all aspects of life. Keeping the power infrastructure throughout the United States secure and functioning properly should be considered a high priority for both private sector and government. Lacking properly functioning power caused by an outage has widespread impact not just on common conveniences being unavailable but also on critical areas such as emergency services, transportation, water distribution, communication and food production and storage.

Recently I have noticed more consumer complaints from poor service, more specially, service mistakes and customer mistreatment. When a mistake occurs, we do not handle customers in a courteous manner. In addition, we play favorites with customers and some of them are not getting the attention they require. To

The Robustness of the Effects of Consumers’ Participation in Market Research that pointed out three different point of customer service.” The first expecting to evaluate on the service provider’s performance evaluation is enduring and lasts beyond the immediate aftermath of the service

A power system is always in a state of disturbance that may lead to instability in the system. The consequences of a major power supply interruption can prove to be so disastrous, that every effort must be made to reduce the impact of such a disturbance. The process of determining the steadiness of the power system following any upset is known as security assessment. In particular, MW security assessment is a process to evaluate the security of the power system following a disturbance. It is done considering the loading conditions in respect of MW power flow on the lines. Each line has a capacity to carry MW power up to transmission line design limits beyond which the lines may trip due to overloading. In this paper MW security assessment has

Metropolitan Light, Gas and Water is the nation 's largest three-service municipal utility, serving nearly 421,000 customers. Since 1939, MLGW has met the utility needs of Metropolitan and County residents by delivering reliable and affordable electricity, natural gas and water service. The main objective of this utility company is to improve the quality of life for all Metropolitan and County customers through the efficient and safe delivery of electricity, natural gas and water. This company is concern with community improvement and bringing residents back to the city. The best way they to focus on community improvement is through customer service. That’s way the leader feel that no matter what you do in the company, you are in customer

Customer satisfaction and service quality are the two important components that direct anyone’s attention in every concept related to marketing, services, etc. (Spreng and Mackoy, 2006). In today’s competitive era, the success lies in

When assessing the quality of customer service, there are many methods of gaining information, it is said by Mclean-conner (2006) that generally a combination of different methods will provide the best knowledge of your customers.

Fuzzy logic is all about the relative importance of precision: use as Fuzzy Logic Toolbox software with MATLAB technical computing software as a tool for solving problems with fuzzy logic. Fuzzy logic is a fascinating area of research because it does a good job of trading off between significance and precision something that humans have been managing for a very long time. In this sense, fuzzy logic is both old and new because, although the modern and methodical science of fuzzy logic is still young, the concept of fuzzy logic relies on age-old skills of human reasoning.

1. Analyze Enterprise’s Service Quality Survey. What information is it trying to gather? What are its research objectives?