Gap Analysis Global Communications Final Report

Brandt, W. K., & Hulbert, J. M. (1976). Patterns of Communications in the Multinational Corporation: An Empirical Study. Journal of International Business Studies.

The customer is the strength of a company. She must focus all its means to target service concept.

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

Entering the workforce further provides opportunities for our values to be shaped by those surrounding us. Everyone is affected by the culture and values of the companies they work with. Coworkers, managers, and the company’s executives all have the opportunity to participate in the on-going process of influencing and shaping the values of those around them. Professional organizations and civic activities will also play a role in the on-going development of personal values.

Communication is holding an important role in an organization. It facilitates people in making decision and making the decision implemented in actions. Therefore, organizational communication is seen as a process of moment-to-moment negotiations among the members of fulfilling their needs as employees and the needs of the organization. They mention that the needs of the employee are including autonomy, creativity, and sociability; while the organization has to control and coordinate their employees to meet its certain goals. In Southwest,

Ok, now let’s bring you back from being an infant and back into the present. Imagine now you have been a “rank and file” union member for several years. Your union is about to hold elections for leadership offices and you decide to run. The votes are counted. You have been elected business manager of your union. Congratulations! Next week starts the beginning of contract negotiations and globalization is here.

Expanding Global Communications international presence is an opportunity to grow socially and Financially. There are opportunities to growth in economics, social, governmental, and industrial. Expanding global market presence offer opportunities to expand the customer base, provide more choices for customers, raise customer wealth, increase revenue, lower overhead, lower inflation, and create new jobs. Global expansion challenges the customer to face potential competition from global carriers. Other challenges are culture differences, and infrastructure, which will overcome as the company grow and develop. The stakeholder perspectives are willing to promote, and invest whatever it takes to expand their global market presence. By outsourcing labor to foreign countries is a win-win situation overall by satisfying the needs for the customer, company, and employees.

“Organizations lacking effective channels of upward, downward, and lateral communication limit the quality of service they can provide to their customers” (Managerial Communication p.12). The lack of a great flow of communication, can lead to turmoil

Companies want to have a competitive edge over others in the business. Global Communications is at point, where they need to make some changes to their organizational structure to remain competitive in the market. The new approach of Global Communications will bring astonishing opportunity for growth in the industry however ethical dilemmas and issues will arise when the company implements the new plans. This paper will evaluate the issues and opportunities facing Global Communications in their goal to become a global leader in the industry. First a look at the situation Global Communications is facing to better understand opportunities and issues. While it may sound fairly simple that there is a business problem that needs to be solved, in reality it is not so. This is because business problems have various dimensions and people tend to interpret some of these dimensions separately. The common problems that occur because the problem was not accurately understood in the first place are as follows: 

This paper will show my ability to “identify common communication barriers, describe effective communication strategies within organizational hierarchies, and discuss structured sources of conflict in organizations and methods to manage conflict (Franklin University, 2017).”

These core values include quality customer service, teamwork, employee respect, dignity, integrity, and innovation. Without everyone upholding the company’s core values, Worldwide Telecommunication, Inc. understands accomplishing the company objectives would be a mission impossible. Although Worldwide Telecommunication, Inc. currently enjoys a culture of effective communication, employee alliance, teamwork, and collaboration, the corporation has faced many challenges reaching this point. The old company’s atmosphere consisted of poor communication skills and inconsistent teamwork, which eventually led to low employee morale. The distasteful company culture was rooted in favoritism, prejudices, and preferential treatment for a selected group of employees. After enormous revenue and employee losses, the company sought to improve its habits, beliefs, attitudes, and expectations.

What people value the most may become apparent in everyday business and communications. As individuals and leaders we have a moral responsibility to those we influence on a daily basis. We must take into consideration how we interpret our own values and how those values impact others. According to Robbins and Judge (2007, p. 121), questioning our values may result in change. In addition, values are important because they lay the foundation for the motivation and attitudes of people can contribute to the achieving of an organization’s goals and objectives. We must be ethical in our leadership especially when employees are following our moves and motives.

Technology and Globalization have changed the landscape of organizational functionality. The technological advent of virtual communication has created opportunities to collaborate with individuals anywhere around the globe. Globalization has provided organizations with several opportunities to maximize their profits by allowing strategic placement of operations in countries where resources are cheaper or more abundant. Capitalizing on these opportunities requires communication and coordination of global teams (Griffith & Harvey, 2007).

In today 's workforce communication and conflict resolution are paramount to a successful organization. As with any leadership trait, these skills must be developed and regularly practiced by leaders. There are many skills involved in both the communication process as well as with conflict resolution. According to Schermerhorn, the communication process is a simple process of sending and receiving messages with attached meaning (2005). The process is further defined by having three elements, those being a source, a receiver and in some instances feedback. Conflict resolution according to the text, is a situation in which the underlying reasons for a given destructive conflict are eliminated (Schermerhorn, et al, 2005). We will take a look

With globalization and increasing interconnectedness between countries, today’s organizations operate in a rapidly changing environment which is fraught with complexity and uncertainty. Factors such as increasing diversity among culture, people and nations is impacting global organizations.