General Motors Case Study Assignment

However, if the cost of “perfection” is so expensive that the company cannot be profitable, it is not realistic to spend too much on a zero defect mindset. Instead the company must first identify what an acceptable percentage of defects is and where the defect could have been prevented. Then the company can further quantify which cost of quality is presenting the greatest risk and put procedures and policies in place in an attempt to minimize defects. Since prevention costs many times are considered the least expensive and can have the biggest affect on non-conforming products most companies will focus its initial and largest efforts into prevention. The next initiative would be appraisal and last would be identifying

General Motors, an American borne company established in 1908, designs, builds and distributes a wide range of cars, trucks, crossovers and automobile parts worldwide. The company’s automotive operations adhere to the demands of consumers stationed internationally through its four primary automotive regions: GM North America, GM Europe, GM International Operations and GM South America. GM North America targets and serves the demands of customers based in North America with vehicles manufactured and marketed under the Buick, Cadillac, Chevrolet and GMC brands. The demands of consumers outside of North America are primarily met with vehicles manufactured under the brands Buick, Cadillac, Chevrolet, GMC, Holden,

John Thomas is the Managing Director of the Thomas Motor Company. He succeeded to the position of Managing Director after his father’s untimely death in May 1978. Martin Thomas, the founder of the Thomas Motor Company, Started off as an apprentice mechanic in a suburban area of Melbourne when he was only eighteen working as an assistant to Fred Luthans. Martin learnt all he knew about automechanics from him. He was a keen and enthusiastic learner and Luthans like people like that. He saw a lot of potential in Martin and once remarked to a fellow worker after Martin completed a job in record time, “That kid is going to be someone someday. By the age of twenty-one, Martin had become one of the fastest and

A good starting point would have been dealing with the employees that were responsible for this problem by firing them, and this would have shown other employees how important the need for proficiency in the workforce is. By using the quality system called ISO 9001, it wouldn’t have been necessary to hire a professional to look at and find ways to fix the problem. I also feel that if a different quality system had been put in place General Motors might have had a high ranking within the auto dealerships. This can be shown by looking at the company’s circumstances involving profits and quality products due to the fact that they would be in a position to know what could be assembled in an effective manner if a different quality system had been put in

The inancial analysis of the company for 1995, comparing data from 1993 and 1994 Very well researched

The following paper will discuss General Motor’s (GM) mission, vision, objectives, and goals, along with General Motors compared and contrasted by management styles with Toyota Corporation whom adopted total quality management (TQM). The paper will discuss characteristics of Toyota Corporation TQM with General Motors and the extent to which Toyota Corporation TQM practices can integrate into General Motors management practices.

The causes and consequences of BMW’s quality problems with newly launched products were plentiful and apparent all throughout the case study. For instance, BMW does not use pre-production tools during prototyping. This significantly lowers their opportunity to discover and fix quality problems earlier in the production process. Secondly, they let suppliers have a say in development after “cubing” has occurred. Unfortunately, if suppliers come across problems during the first production, they often don’t have enough time to fix it before new model introduction. Finally,

Toyota Motor Manufacturing, U.S.A. (TMM) is deviating from the standard assembly line principle of jidoka in an attempt to avoid expenses incurred from stopping the production line for seat quality defects. This deviation has contributed to the inability to identify the root cause of the problem, which has led to decreased run ratios on the line and an excess of defective automobiles in the overflow lot for multiple days. If this problem isn’t fixed quickly, an increased amount of waste will continue to be incurred and customer value will be threatened.

The General Motors (GM) manufacturing plant located in Fredericksburg, VA was purchased and renovated by GM in 1978. Although this is a small plant comparatively to many of GM’s other plants it is a staple within the small town of Fredericksburg. As a major producer of the Torque Converter Clutch (TCC) for GM’s automatic transmission worldwide the Fredericksburg plant plays a key role in GM’s manufacturing line.

Over time, it’s how we will build GM into the world’s most valued automotive company.”

One of the world’s largest automakers, GMC has it’s roots traced back to 1908. Also known as GM, this company is a United States-based automaker with its headquarters in Detroit, Michigan. After the General Motors Company was founded, it soon became known as one of the largest car manufacturers in the world. In 1909, the Grabowsky Rapid Motor Vehicle Company (GMC) joined with GM. The trade name GMC Trucks was first exhibited in 1912 at the New York Auto Show and registered with the U.S. Patent Office eight months later. The

Mr. Dieterich also stated that GM (K) had a responsibility to its customers and to the public to continually improve the quality and safety of its products to meet both strict international and GMC parent company standards, and to maintain high levels of service. In short, he stated that it is service and quality that really sells products.

The increasing numbers of sub-model cars can also affect the brand quality through increasing any risk issues once launched to the public. Furthermore, according to (Stephen, 2004) Mercedes customers have high expectations about the high quality promised by the company. In 2003, the company disappointed many customers when they sold over 2000 vehicles with an extra option for a navigation system, which were not ready to be delivered at the right time, also accompanied by other mechanical issues. On the other hand, the company made an announcement about its new high quality hydraulic breaking system, which increased its competitiveness in terms of safety and quality against other competitors in the industry.

This work is done to study the improvement of the quality in automobile industry. This chapter consists three sections named as “Problem definition”, “Objectives” and “Methodology of the study” respectively. The section 3.1 named as “Problem definition” describes the challenge or difficulty that is to be solved. The solution may be achieved after fulfilling the objective by using some sub-objectives that are described in section 3.2 named as “Objectives”. The methodology described in section 3.3 in details. This methodology has been devised keeping in mind the view of “Problem definition” and the “Objectives” that are suggested for the fulfilment of the solution for the problem.

Orientation is a process of introducing a new employee to his or her job & to the organization. There are two types of orientation. Work unit orientation familiarizes the employee the goals of the work unit, clarifies how his or her job contributes to the unit¡¦s goals, & includes an introduction to his / her new co-workers. Organization orientation informs the new employee about the organization¡¦s objectives, history, philosophy, procedures & rules. This should include relevant human resources policies & benefits such as work hours, pay procedures, over time requirements, and fringe benefits. In addition, a tour of the organization¡¦s work facilities is often part of the organization orientation.