La Tayna easily connects with callers and is personable and polite. She works in the late afternoons and doesn't always keep up with new procedures and protocols. Her last call monitoring showed that she wasn't familiar with the new look up procedure and when confronted she admitted she didn't have a clue and was greatful for the instructions. She does great at accessing the needs of the caller quickly and is familar with resources, however she's not consistently repeating and capturing the NAPE correctly. She need to stick to the script provided and not improvise her own version. She sounds genuine and compassionate with callers and comes across like she's there to help them. Overall, she a good agent that can improve by engainging in her
I am writing in regards to Latosha Griffin and the work she is completing for our company in Rochester, MN. Latosha works for our company, PeopleReady, which is an Industrial Staffing Company whose mission statement is to connect people with work.
No matter how busy she is I am always met with a pleasant and courteous individual who is eager to be of assistance. I appreciate the time she spends with me, patiently addressing my questions and concerns. As I have told her on several occasions, though I know I am not the only applicant she assists, she makes me feel that I am.
Henrietta is doing very well with accessing the needs of the caller in a timely manner. She needs to slow down her speech and take a little extra time to listen to the callers. Henrietta is usually receptive to critisism and wants to do an excellent job. She has always been respect and apoligetic when she's made an error. She follows the protocols and procedures, but needs to give more attention to info pages for answering callers questions. Overall she's an excellent agent.
There are several different powers in any organization but it is something very prevalent at GEICO. In the beginning of my career at GEICO I did not have much power at all but after building confidence and recognition through the company I have some power in my office. I am working on getting legitimate power but at this time I have plenty of connection power and charismatic power. I have several connections at GEICO. My trainer at GEICO who I connected with as soon as I was hired is now the sales manager. My old boss is now a rotational manager. A supervisor I spoke with on a regular basis is now a performance coach in service. My former Quality Assurance boss is now a director in Arizona, and I am connected with the Vice President of the company. I did all this by working hard but also having the ability to attract people to me. I attempt to be a warm and welcoming person, but at the same time very driven and focused. Through my time at GEICO I have really developed my connection power and soon enough that connection power will develop into legitimate power once I become a sales supervisor.
As a legal assistant, Sally specializes in VA form approval and enhances communication between clients. She is inspired by learning and understands the logistics necessary to assist clients while empathically providing them with the proper tools to support their elder law needs. “I strive to have constant contact with our clients and their families; be it via email, text or phone, I am always accessible.”
Geri has excellent skills and competently works in all applications used in the word processing department. She is interested in keeping her skills up-to-date and uses her down time to research and/or learn new and updated software or read wptips and otherwise stay on top of word of mouth. Geri gladly shares information which may assist another operator to complete an assignment, such information has ranged from new ways to utilize the scanning software to employing updated techniques to compare documents.
I rated my peer and co-facilitator Natasha Chamberlain at a 5/5. Natasha was committed and invested in contributing to the group whenever available, made supportive and educational
Interpersonal Skills: Deborah is sensitive to the requests made by customers concerning their criminal history record. She is honest and sincere when communicating with her peers and chain of command.
Even though Harwell did not come from a family whose members were skilled in the construction of utility lines, she was confident in her ability to do the work. Being able to perform as good if not better than her co workers allowed Harwell to realize her self actualization “which is the motivation to develop one’s full potential as a human being.” (Santrock, 2006) Harwell knew that she wanted to work for this company that consisted of mostly men with ties to the business and she did not allow anyone or anything to deter her from doing
Actively contributes to policy discussions in these respective rooms, and gives very insightful input while maintaining a good relationship with the rest of the room staff members.
Migdalia (Aka Miggie) Villareal is a Project Manager with twelve years marketing experience -- ten of those years with Kaiser Permanente. The last three years she's spent on the Core team within Production Services -- leading a team of three project managers and one editor/proofer and managing 30-40 projects per month for CM, LM, BMC, and KPIF, focusing on efficiencies and quick turnarounds. Before this, she spent 7 years in Direct Response Marketing managing direct marketing campaigns with the focus on test and learn strategy -- developing and executing marketing campaigns for KPIF Acquisition. She’s an MRM SuperUser, a member of the MRM CoP (Community of Practice) and highly knowledgeable in the MSSA translation process best practices.