Getting the Message Across

1432 Words Mar 25th, 2013 6 Pages
Case Study: Getting the Message Across

1. What’s the Problem at WBCA?
To most people, giving amateur students the opportunity to work at a college campus radio station does not sound like much of a risk, but to the contrary, it is. Eagerness to learn and willingness to work is not all that is needed to run a business successfully. Ann Caldera is the program director at the college campus radio station WBCA. Ann doesn’t have a problem getting the students to do work at the station. The students who work at WBCA are motivated and eager to gain media experience. The problem at WBCA is the FCC regulations violations. To familiarize the students, she provides the students with handouts on the policies and procedures of WBCA,
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Within S3 leaderships, subordinates have more control of daily operations as the leader’s role is mainly limited to problem solving. Delegating is the low supportive-low directive approach used in style S4. The leader using the S4 style has less control, little to no involvement in planning goal achievement. The bulk of responsibility is in the hands of the subordinates.
In case 5.3 “Getting the Message Across” it appears that Ann is using the S3 style. The case study states “In addition, she [Ann] tries to get to know each of the new students personally. Because she wants everybody to be happy and WBCA, she tries very hard to build a relational climate at the station.” (Northhouse, 2010) This is style of leadership is an example of supportive behavior. In her attempts to build relational climates, providing social and emotional support Ann seems to be overlooking her employees’ developmental levels. Because Ann wants everyone to be happy at WBCA, professionalism is compromised. Applying a more directive approach could possibly reduce insubordination in the station. Ann needs to assess the developmental levels of her employees. According to Blanchard, “the development level is the degree to which subordinates have the competence and commitment necessary to accomplish a given task or activity.” (Northhouse, 2010) Similar to supportive styles, Blanchard classifies development in four levels. D1 being the lowest stage of development to D4
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