Whether or not we are aware of it, each of us is faced with an abundance of conflict each and every day. From the division of chores within a household, to asking one's boss for a raise, we've all learned the basic skills of negotiation. A national bestseller, Getting to Yes, introduces the method of principled negotiation, a form of alternative dispute resolutions as opposed to the common method of positional bargaining. Within the book, four basic elements of principled negotiation are stressed; separate the people from the problem, focus on interests instead of positions, invest options for mutual gain, and insist on using objective criteria. Following this section of the book are suggestions for problems that may occur and finally a …show more content…
Again, I found these guidelines to be oversimplified and completely void of the fact that human's are inapt to simply putting their feelings aside. Also, following the suggestions such as using symbolic gestures, an example being to [deliver] a small present for a grandchild' seem to me as a pathetic way of sucking up, and could even result in a power shift, as the other party could see the acts as a way of asking for pity. Either way, aside from such conflicts where feelings are the cause, the method of separating the people from the problem is a very intelligent one. Also, it makes way for a better relationship at the end of the negotiations, as both parties feel respected by the other. The second part of the method focuses on interests instead of positions. Interests refer to the result needed, while positions refer to that wanted. Again, this is a very intellectual concept to ideal conflict and negotiation. However, in a world where people always want more than enough, and where positions can be advantageous, this concept is seems to be unnecessary and even unfavourable. In the case of a victim' in conflict, one can usually bargain more than they need' for their damages. In the case of positions and power, an employee not acknowledging a CEO his/her power would not make a difference in the status of the two individuals and the potential outcome of the
“Successful negotiation is not about getting to ‘yes’; it’s about mastering ‘no’ and understanding the path to an agreement is” (Christopher Voss). During the negotiation process, there are a lot of moving parts and personalities. In addition, hurt feelings can all too often get in the way. The bottom line of any negotiation is to reach a settlement that will mutually benefit both parties. It’s a challenging situation by which compromise or agreement is reached while attempting to avoid arguments and disputes.
It occurs in profit or non profit organizations, government sectors, dealing among nations and also in our personal situations such as salary package, house purchase, marriage, divorce and etc. The strategy to use can either be distributive or integrative depending on the situations and the outcomes that the party want out from the negotiation.
Gina Blair and Daniel Trent cooperate and collaborate to achieve a common objective throughout their negotiation. A cooperative negotiation style is demonstrated as they combine their points of view regarding their clients concerns with outcomes to effectively solve the issues raised. The main focus of the negotiation is to reach an agreement rather than a continuous dispute. Accordingly, the conflicting objectives were resolved by compromises and solutions but forward by both Gina and Daniel. The negotiation style used between Gina and Daniel is described as principled negotiation where both parties jointly attack the problems arising to achieve a compromise.
In this course, I have learned that it is possible to dramatically improve my ability to negotiate. I can improve my monetary returns and feel better about myself and the people with whom I deal. I also learned that there are several ways to test my intuition and approach. The course provided me with an opportunity to assess my “instinctive” bargaining style and provides suggestions for how to further develop my bargaining abilities. The negotiation exercises were a good way to cement several of the concepts from the book and lecture and gave me several opportunities to get to know my classmate more and test some new insights with them.
These include perception, emotion, and communication. Perception focuses on understanding the other side’s thought process and putting on their shoes to understand their point of view on the negotiation. This is often difficult as you are commonly defending your own standpoint but must be done in order to make sense of what is and is not an acceptable deal. The best way to do this is to step back and look at the issue objectively as if you were not involved. Emotion is also an important trait to be aware of as a healthy mindset promotes healthy negotiation. If both parties have a strong emotional attachment to the issue, the are more likely to battle one another than to work together to solve the problem. In order to support emotions, consider all of them as legitamate and try to be understanding of the other parties issues. Also, do not react to emotional outbursts as emotions on one side can often generate emotions on the other side and both parties may lose focus of the overall goal. Lastly, communication must be supported between both parties and should focus on talking to, hearing, and understanding the other party (Ury, 1981). It is important to speak to the other party in a way that is easy to understand and not send mixed messages. Say what you mean and mean what you say. Also, hear the other party’s concerns and actually focus on them without dismissing them to address your own needs. Also, be sure that all
Negotiations are a part of daily life whether we are aware of them occurring or not. In everything that we do there are preferred end results and the end results are likely to affect more than one person. The goal in this however, is to ensure that all parties are equally benefited from the actions and reactions that occur to create that end result. While some dealings are done in a more subtle manner without a great deal of negotiation per say there are other situations that would warrant more vocalized mutually acceptable compromises. The purpose of this paper will be to effectively explain a situation of which required negotiation on the part of both parties that almost all of us have endured and that would be the process of buying a
He has 25 employees, which he would like to keep employed. He has a home/investment property that he would like to hold onto until the housing market rebounds.
The first chapter talks about not bargaining over positions. Most people negotiate by staking out extreme positions in the beginning and then negotiating towards a middle ground compromise. This is a bad idea because right from the start both sides are committed to their position and will defend it to the end. This
There are many individuals who believe that he or she must do what it ever it takes to win, this is also true for negotiations. But as honest adults, with personal standards, one must focus on ethically correct actions that lead one to win. These activities involve planning and preparation. These are great tactics that can lead a professional to success while dealing with negotiations or management. There are many other ethically correct tactics that can lead a professional to reach their goals or objectives. Many times when negotiations become stressful or tough, one can easily choose the actions that will questions ones moral principles. Also, such circumstances can easily lead an individual to lye or practice deceptive tactics. Such practices can seem normal if one fails to recognize the difference between right or wrong. One must always remain ready to analyze the situation and tell the difference between right or wrong. By doing so one will apply the correct bargaining mix and succeed at doing what is right and at negotiating. When dealing with negotiations, many believe that it is fair to say that certain modifications to ones practices must take part to win a negotiation. These actions or moves must not involve questioning ones ethics. One must remain honest with the other party, this will help negotiations to remain honest during the process. Honesty will send out the right message. This message must show the other party that one is willing
We negotiate every day for different purposes, and each day we experience emotions, both positive and negative. When negotiating, formally or informally, with family or in the organizational workplace we often do not know how to handle ourselves, yet alone the emotions of the other person or group.
Negotiation is a fundamental form of dispute resolution involving two or more parties (Michelle, M.2003). Negotiations can also take place in order to avoid any future disputes. It can be either an interpersonal or inter-group process. Negotiations can occur at international or corporate level and also at a personal level. Negotiations often involve give and take acknowledging that there is interdependence between the disputants to some extent to achieve the goal. This means that negotiations only arise when the goals cannot be achieved independently (Lewicki and Saunders et al., 1997). Interdependence means the both parties can influence the outcome for the other party and vice versa. The negotiations can be win-lose or win-win in nature.
At this stage negotiators stop focusing on their opponent’s needs and priorities and state their own needs and priorities. It is about creating value for your side and asking for the value that you want in exchange. It is the most highly competitive stage of negotiation. Arguments often take place about the value of items on either side of the equation and whether sufficient value is being offered from the opposing side in exchange. It is important that these arguments are handled even handedly even when negative tactics such as threats are used to move one or the other side to action (Craver, 2004).
A ruthless, aggressive and cold blooded negotiation style is the framework approach most people have when it comes to negotiation,[6] a theoretical example of that is Adversarial Approach Style Negotiation.[6] But in reality, as mentioned by experts and researchers such as Fisher and Ury [3] it doesn’t have to be that way. As the world moves to more sophisticated platforms of communication, negotiation follows the trend and Problem-Solving Approach(citation) is in a way, the “antidote" of Adversarial Approach Style Negotiation. Getting to YES[3] suggest an Interest-Based Model for the use of Problem-Solving Approach. Interest-Based Model focus on separating the person (positional) from the problems (resolution) and then concentrate on the resolution. This way allowing for both parties in a distributive way to get the results they both want.
Conflict or disagreement over the range of issues has become inherent aspect of modern organisational life. People from different cultural and education background work in an organisation. People working in an organisation may possess different goal and interest. People working in organisation may tend to different over a range of issues including organisational politics, organisational procedure, personal preference or political preference. It is also argued that conflict is essential characteristics of organisational life. Role of manager is paramount with regard to negotiating the conflict that arises in organisational life (http://www.sagepub.com/). Often lack of
Negotiation is all about a strategy. The end result is usually to end a problem that someone is having, whether it is personally or