Defensive Communication Case Studies

In the short story, Valentine’s Day by Stuart McLean the main character Stephanie shows her personality through her interactions with friends and family. Stephanie develops into a happier and confident teenager when she learns to that others will accept her for her personality. Throughout the story the development of Stephanie can be seen specifically through her interactions with her family and with both of the boys that she crushes on. Stephanie does not feel confident or secure enough in herself and this reflects in the changes she makes to become more appealing to Doug and how she treats her family. Stephanie is obsessed with Doug and she gets worked up about small details that she believes he would care about.

Communication is one of the most vital and effective keys to any profession. It is one thing that is vital to any profession and is highly recommended to be educated for education professions. When your part of a health care profession it involves talking to different cultures and audients, like patients and clients. For all types of the people that you will talk to will receive different types of communication skills. There three types of communication skills, writing, listening, and speaking. These three things are extremely important for communication and with any healthcare provider.

Some of the major concepts behind Communications Theory are clarified in the following five categories: Blaming, placating, computing, distracting and leveling. Satir developed these categories to better understand the dynamics behind a variety of behavioral styles that can be observable amongst family members. Blamer behavior finds fault and has trouble accepting responsibility. This person is usually blaming someone or something else. The blamer hides a feeling of alienation and loneliness behind a tough and complacent mask and is more likely to initiate conflict. On the other hand,

Communication climate is the emotional tone of a relationship between two or more individuals. The climate of the whole relationship is shaped by the degree where the people believe they are valued by one another. There are two different levels of message confirmations: confirming communications, which gives positive and conveying values to the person, and disconfirming communication, the one that gives negative messages with lack of regard or value for the other person. With these in mind, the climate starts to develop when two people start to communicate. If their messages are confirming, then the climate is likely to be a positive one, but if it is disconfirming then the climate becomes hostile and cold. These are shown through verbal and non-verbal a message, which grows the climate into a spiral. A spiral is a reciprocating communication patter where each person’s message reinforces the other. A positive spiral is where you give your partner confirming messages, which is usually mutual. A negative spiral is where partners feel worse about each other, which develops into a negative communication climate.

Nordstrom Inc., started as a small shoe store in Seattle, Washington in 1901. Since that time it has become one of the leading and successful shoe and apparel retailers in operation today. After reviewing different information regarding Nordstrom Inc. espoused values and enacted values, it is apparent that they are in alignment. Espoused values are the core values of the company. The history and organizational beliefs, developed into policy for the company. The goal of the espoused values is to create standard of behavior for the company. The enacted values are norms exhibited by employees (Answers, 2013). If the espoused and enacted values are misaligned problems could occur within the

I am going to compare and contrast two different types of relationships in my life that are polar opposites of each other in term of types, principles, and techniques they used for communication. The first relationship I am going to talk about is the relationship my mom and stepdad had while they were married before they got divorced eleven years later. Out of the fifteen principles of effective communication listed in Chapter 4 of our textbook, my parents didn’t apply any of these to their relationship. They would constantly use “you” statements during arguments with one another, wouldn’t share power in the relationship, wouldn’t share positive things about one another, or wouldn't use reflective listening. When my parent were still married,

In emotionally stimulating situations, however, the audience will hold more sturdily to its beliefs the more strongly those beliefs are challenged. Young, Becker and Pike suggest breaking these barriers to communication by using a variation of Rogers' non-directive therapy. In "Communication: Its Blocking and its Facilitation," Rogers suggests that in emotional disputes, neither party should put forward a position until she has carefully, non-judgmentally and with the maximum possible empathy restated the position of the other, to the other's satisfaction. (Brent) This will convey to the other the sense that he is understood and that the two parties are more similar than different, thereby creating a context for communication. (Brent)

I do believe in the myths of this articles because they are true. I have always been thought that a relationship becomes strong with communication. Communication is the most primordial way of creating comfort with your partner especially when talking about sex. It is better to talk about sex with your partner before having sex that way both know what they like or dislike or if they just don’t feel comfortable yet with having sex. I do feel that others do believe in these myths but they just ignore them because most of the times all they want is to have sex. They don’t care about communicating with the other person all they want is to have sex and the pleasure. This is wrong because sex is not just about having sex it’s also about intimacy with

After looking at the case study I saw that there was an ethical dilemma. The ethics case study talks about how Jane is currently working within an environmental services and only has worked there for thirty days; however, she wants to switch her job to something that would allow her to work more closely to the nurses and patients.

As a volunteer at the Palmer Munroe Teen Center I received the opportunity to return to the community, in which I spent most of my childhood, and work with the at risk teens in the Nonviolent Communication (NVC) Program. I volunteered twice a week for 12 weeks, helping to teach teens new methods of handling conflict, recognizing, and understanding their own emotions. By pairing one-on-one with a different teen each class, each teen had the chance to verbally release their frustrations. After doing this, the teen and I would then search for a word that best described the feeling that they were experiencing, and then deduce better ways they could have responded to the situation.

Though the issue looked like personal conflicts on the face, it actually stems from the friction between two departments fundamentally different in their working methods and thought processes. The fact that the two managers, Ellen and Ronnie, with different working styles leading these two departments has only compounded the problem. Ellen’s complaint was that Ronnie’s team is not sending their timesheets in time, which is leading to late payments from the insurer and shortage in cash flow. Even Ronnie acknowledges this but the solution appears to be different in each other’s minds. Ronnie is adamant that they just need more time, while Ellen is saying that genuine effort is required, not just time extensions. As much as

When learning about interpersonal relationship theories the one that related to my life the most would be the uncertainty reduction theory. The uncertainty reduction theory is defined as “people often feel uncertainty about others and are motivated to communicate to reduce that uncertainty (Berger C. 1982)”. I feel that within my relationship with my two sisters all three types passive, active and interactive strategies to reduce uncertainty, about how each other feel and think about situations that come by, are used every day. I have come to realize that interactive strategy to reduce the uncertainty between us is the most effective. However, we still use the other two strategies and tend to use them more often due to situations that make us want to avoid confrontation. I have come to realize through these strategies you can come to predict their emotions and feelings. This theory can’t be avoided to use and is important to understand since we want to keep learning more about those who surround our lives.

Karen and Sue could have engaged in structured brainstorming activities with their team. This would allow all members of the team to contribute a list of ideas to the solution. Since the work most likely would be distributed among the team members already employed at the healthcare organization it is a good idea to allow them input into a potential change in their duties and/or workload.

There was a conflict of interest. In this case, there was a dysfunctional conflict between the two mangers. Olds was at the center of the conflict. There was a silent infighting between Palmer and Crosby for sharing the resource - Olds. The stress level was high for Olds because he was dealing with two managers performing two different tasks. This was also extended to his home front. Palmer’s project deliverables were lagging behind because of his magnanimity of allowing Olds to be shared between him and Crosby.

Conflict of interest- any relationship, that is not in the best interest of the organization.