Global Warming

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| Implementing a new CRM | IT 205 WEEK 8 | 5/16/12 | When it comes to the IT department putting in a new CRM (customer relationship management) solution there is a lot of work involved. There are 5 major variables in managing the hardware replacement, scope, time, quality, cost and risk. All of these things need to be evaluated. Being the project manger it requires a lot of change and work to get the new CRM working properly. Project manger duties include planning the work, assessing risk, estimating resources required to accomplish the work, organizing the work, acquiring human and material resources, assigning tasks, directing activities, controlling project execution, reporting progress, and analyzing the results so…show more content…
Having a good team to help bring everything together is one of the most important aspect of getting projects done on time and at the cost that you need it to be done at. Another risk factor that is associated with doing projects like this is user acceptance. People rejecting a new system are a big thing that the project manger needs to address also. If the system is not easy to use people will not like it because in the first place a lot of people don’t like change and then if it’s not use friendly the people will not want to use it at all. Making it easy to use and getting people properly trained is a big factor also. When it comes to stagiest that I would use to help with this project. The first thing that I would do is to make sure that everyone that is going to use this system are properly trained so that they know every part of this system, how it works, what it does to help the company, and how to be able to fix little glitches when they occur so they don’t have to call a IT guy everytime there is a problem. To make it work you must have people with the knowledge of the system to make everything work. The other thing that I would do is to make sure that I have the right person in charge of the project. Having the right person to keep the project on track is a major factor. The project manger is the glue that holds everything together. They make sure people have what they need to get the project done, they

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