Goodyear Case
In 1992, the Goodyear Tire and Rubber Company decided to reconsider the offer from Sears to sell Goodyear's Eagle brand tires. The reasons that Goodyear was contemplating this offer was that Sears was replacing worn out Goodyear tires at a large amount every year. The tires were not being replaced with Goodyear tires because the customers at Sears wanted to replace their tires with the best possible tires that Sears offered, and the Goodyear tires were not in the offering. The company's major options in this decision were whether to sell only the Eagle brand tires or all of the Goodyear tire brands.
Analysis and Evaluation
The tire industry is global in area and most competitors originate, market and sell their
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Goodyear?s principal business is the development, manufacture, distribution and sale of tires throughout the world. The distribution of tires represented 83% of the company?s corporate sales of $10.9 billion in 1991. Around 60% of Goodyear worldwide sales were in the tire replacement market and 40% were to the original equipment market. Because of the Goodyear name, which is one of the best known brand names in the world, the Goodyear tires have been positioned and priced as premium quality brands. It is one of the leading national advertisers in the U.S. The company also operates around 1,000 company owned Goodyear Auto Service Centers and sells through 2,500 franchised Goodyear Tires Dealers in the U.S. These outlets account for a good portion of the company?s annual tire sales.
Recommendations
Because of an industry analysis that expects Sears to benefit from carrying Goodyear tires, I think it would be a good idea for Goodyear to sell their tires at Sears? stores. The fact that Goodyear is losing many customers to Sears by Sears not offering replacement tires to their customers is becoming a large loss of business for Goodyear. The customers at Sears are returning customers, and feel that the integrity of the company is well represented by the products they offer. For Goodyear to sell their products at the Sears stores, it would show that the Goodyear name stands for quality and that the product can be
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Build the management-research question hierarchy, through the investigative questions stage. Then compare your list with the measurement questions asked.