Lisette Moreno- Rosado
Module 4 Case Study
Google’s “Three-Thirds” HR Team
1) Using Table 11-1, in order to turn Google’s HR group into a true team, : a. Leadership must become a shared activity b. Accountability must shift from strictly individual to both individual and collective c. The group must develop its own purpose or mission d. Problem solving must become a way of life, not a part-time activity. e. Effectiveness must be measured by the group’s collective outcome and product.
(Organizational Behavior, Kreitner/Kinicki, 2013, p301)
Google’s HR Team is divided into three Subgroups. According to JR Katzenback and DK Smith (The Wisdom of Teams: Creating the High Performance…show more content… Trust permits parties to the relationship to take risks because they both believe that neither will act without first considering the action’s impact on the relationship. Trust is what frees employees to put their full energy and commitment to work. (Organizational Behavior, Kreitner/Kinicki, 2013, p312).
A cross functional team is a group of people with complementary skills who are chosen to achieve a common goal and are mutually accountable for the team’s success (Katzenback &
Smith, 1993). Because of the specialization of each sub-group, there are high levels of interdependence. Such strong interdependence requires trust (Sheppard & Serman, 1998; Shapiro, 1987). Developing trust in a cross functional environment may be difficult due to unshared and sometimes conflicting goals and perceived differences in professional allegiance. People from different disciplines often have different functional objectives, priorites and agendas (Jasswalla & Sashittal 1999). Trust must be earned and it takes time to accomplish this. In the case of Google’s HR team, Bock encourages regular interaction and knowledge sharing among the members. This is a good way of establishing this trust. 4) In this type of cross functional team, Instrumental cohesiveness is more important. Instrumental Cohesiveness is a sense of togetherness that develops when group members are mutually dependent on one another because they believe they could not achieve the