Greek Strengths And Weaknesses

Satisfactory Essays
Strengths: She confirms the payoff included May's payment. Inches: *** Do not use CTI to gain access to the file. We should always obtain the verifying info from the client. The client offered her loan number. We do not want to give the client the impression we already have access to their info before verification is complete ( for instance, their account came up with their phone number calling from). Also in some instances, the account info that comes up does not match the file in reference to. Empathy- (1:00) (4:02) There was an opportunity in the call where the client's statements warranted an acknowledgement/ empathy. The client is calling to inform she recently closed and had concerns about May's payment. We should offer an understanding
Get Access