Group Communication and Conflict Essay

2214 Words 9 Pages
“Role conflict can arises when these expectations about how to play a role or set of roles are inconsistent in some way” (Losh, pg. 89). Role conflict is a type of social conflict caused from an individual being forced to take on separate and incompatible roles. Role conflicts usually occur when an individual becomes torn between separate roles for different organizations or groups or within an organization, when an individual is asked to perform multiple roles in the same group. An employee with both work and management roles in a department, for example, assumes the conflicting roles of the supervisor and co-worker. Many feel as though most role conflicts occur because of multiple obligations to different groups …show more content…
We need to create a plan to let the client know what is going on in our organization. We have to make them understand that we also are running a business. We do not want to gain a negative reputation. The best way to resolve any resolution is open and good communication with the client and our employees. It is extremely critical to limit the tension of role conflicts and make them aware that all members within the organization are experiencing the same issues as they are. We also ensure that we were going to fix the staffing issue and/or make sure they are compensated in some way for working so hard and dedicating themselves to the company. That is another way we can resolve the role conflicts. Earlier in the class we discussed the 100 Best Place to Work. Several employees stated that they come to work more relaxed because they are compensated whether it is through additional Paid Time Off, employee discounts, and etc. An underpaid and overworked employee equals conflict.
When working in a group, communication is key. Without communication, the main objectives of the group will suffer. Communication issues within groups derive from personality differences, objective differences, ineffective speaking and/or listening skills, and different communication styles. Each group member must be aware of the objectives of the group as well as understand the objectives in order to become an active participant. Personality differences can cause many