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Gym User Survey Report in Fitness First Hong Kong

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Gym user Survey Report

December 01, 2012

(Words:3,525 )

Contents

Title Page

1. Executive summary 3 2. Company background 3 3. Key services 4 4. Type of survey conducted 7 5. Purpose of survey 7 6. Review 8 7. Conclusions of the survey 11 8. Main customer values 12 9. Prioritizing customer values 12 10. The basic customer …show more content…

The three personal training sessions including realization of new member’s goal and what he/she wants to achieve; customized introduction to various exercises equipments and Consultation on how to achieve their goals.

The three guide books are written by the group’s professionals containing information at 1. Nutrition with healthy food recipes; exercise and physiology; and a journal/training diary for setting goals and tracking and planning the training.

Member’s benefits

The club will provide new member an introduction session and assessment and one-off customized work-out program. And provide recommendations on lose weight, sports, strengthen cardio ability, muscle building, enhance cardiac health and overall fitness. The advisor/trainer will consult the new customer to determine which program suits the needs best and conducting on-site demonstration of correct exercises and using equipment.
The club claimed that they will provide free fitness checks so the customer can aware of their own improvements.
Furthermore, the club also pledged that any one of their available on-duty fitness instructors on the gym floor is attending for consultation without extra charge, upon per request by customer who is unsure about how to use the equipment or need help with an exercise. Other benefits that the club claims on the website: 1. Access to 7

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