HBR Regal Carnation Hotel, Guam

John Becker believes in enfranchisement. He believes in going beyond and above our means to all guests and that each guest manages equally. This process was a success at his prior hotels that John decided to implement this process here at the regency grand hotel. He met with the management team and introduced his expectations to them. He made them aware that they are to take care of the minor issues and to contact him with significant problems in the hotel between the guest

When you think of a three star hotel at the very least McKenzie would’ve expected to have a clean room. It was being described as having stained carpet that was pretty worn. The three star image that was being publicized on the website was a total farce in comparison to what he saw. Not only that but it was a daily struggle to even have the bed sheets changed every day. A sign was needed to be place on pillow, a sign that was tucked away on a shelf in the bathroom.

This essay reviews whether the Butler Model, a model designed to illustrate the different stages of tourism that a country goes through, supports the Antiguan tourist industry.

Steve McKenzie a management consultant from New Jersey reflected back on his Easter Holiday trip where they stayed at The Regal Carnation Hotel in Guam. He remembered the false advertisement of the website, many missed opportunities, and the lack of management and customer service on a vacation that over promised and under delivered. He contemplated writing a letter to the Hotel owners and management, although he may not personally receive something in return, knowing he may be able to make improvements on future travelers was motivation enough.

When reviewing the market research provided by the tourist bureau we can capture the market a little better to determine which company to choose. By utilizing this information, we can conduct that he needs to choose a franchise that will meet the needs of the younger generation and within a target salary. While there are some larger hotel chains in the area determining whether a holiday in or a days inn is in his best interest. Choosing a franchise agreement is a decision that will offer the owner the benefits and brand strength necessary to survive the trending market. ("Franchise Agreements vs. Management Agreements: Which One Do I Choose?, by Nelson Migdal," 2014).

Hotels and Restaurants,. (1992). retrieved September 10 2015, from Cornell University Law School Web Site: https://www.law.cornell.edu/wex/hotels_and_restaurants

The Regal Carnation Hotel is a relatively new semi-beachfront three-star property with 150 standard rooms. Situated across a two-lane road from the seafront, most Regal Carnation guests make use of the beach facilities of other hotels for a certain fee or use the small stretches of unkempt public beach between the adjacent hotels. The Regal Carnation was built after the first wave of hotel-building in Guam in the 1980s when it became apparent that the tourism industry was a growing success. Faced by the current plateau in Guam Tourism life cycle, however, Regal Carnation must now confront its position in the marketplace.

As we discussed in class, every business is faced with these issues and they are important to managers making strategic decisions. One of the first things learned about business is that if there is no demand for a good or service, the firm that provides it will not continue to exist. Over time the hotel industry has continued to change with market conditions and make itself attractive to business

Report projects population growth as well as retail sales growth, along with a demand for additional hotels. Such growth will increase demand for other services and products. Also, with emphasis on room types, outdoor or indoor rooms, overlooking the beach.

Amber Inn & Suites, Inc., formed in 1979, operates 200 Amber Inn properties and 50 Amber Inn & Suites properties located in 10 states throughout the Rocky Mountain and western states. On Average, each location has approximately 120 individual guest and suite-style rooms. Under a new president and CEO, the goal is for Amber Inn & Suites to reach profitability within two years after five consecutive years of unprofitability. This company is positioned as a limited-service hotel which does not have the amenities such as a restaurant, lounge, or meeting rooms. This type of hotel is classified under a midscale hotel with food and beverage, such

One hotel offering that could use a process map to help streamline the process is to make it more efficient. The first step is when the guest calls the front desk for the room service. The first question is whether the order is for right away or for a future order. If the order is for a certain time, the front desk places the order with the specific timeframe and charges it to the room. If the order is for right away, the front desk places the order and charges it to the room. The next step for both instances is that the kitchen will prepare the food and then inform the front desk the food is ready. Next room service will deliver the food and then the process is ended.

The MGM Grand in Las Vegas (MGM) and The Venetian (LVS) have both recent undertaken renovations in their rooms, suites and restaurants. A reason for the needed renovations is an attempt to revitalize the glitz and glam status that made these resorts and Las Vegas the gaming capital of the United States. While both organizations are working to expand beyond the Vegas strip it’s imperative that their beginnings are not neglected. “MGM Grand began a $160-million room renovation in February [2012] which includes the property’s 3,570 rooms and 642 suites in the main tower.” Las Vegas Sands isn’t far behind with plans to “renovate approximately a thousand rooms in the Venetian”. (Wharton, 2012) It’s important to note that these ventures are consisting of large undertakings, large amounts of financial investments for the upgrade, and no revenue coming in from these rooms at that time. While this could cause demise for many organizations, history has proven for these investments to reap the benefits of a greater return rate. Renovations have been known to provide a “sea change” to take an organization from tired and lackluster to a primo destination. When in the pursuit of lodging excellency no resort is immune for renovations from time to time. These renovations can span many price points and it can only reap rewards from happier travelers who have better options available at their

Recently purchased by a large American hotel chain, the Regency Grand hotel, located in Bangkok Thailand, is an example of prestige, with a 5-star rating. For the past 15

The hotel industry is one of the most prolific industries in Australia due to its presence in society and, the impact it has on the nation’s economy. Advances in technology since the end of the 20th Century have allowed the service market of a hotel to develop rapidly (Hilton Melbourne South Wharf

By the information given in the case study, it can be inferred that Guam started well as a tourist spot and occupied and gradually became a star. It had started well with good market share and relative market share. Over the years, other places have started rising as tourist spots and the popularity of Guam has been decreasing. Now it is in a situation such that the industry has a high growth rate but the relative market share of Guam is low. Guam is a question mark with respect to BCG matrix. Its relative market share is low on which puts it in the question mark area. It can regain its market share by adding more tourist attractions like events and other forms of entertainment which Guam lacks.