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HIPAA Law: A Case Study

Decent Essays

Carla, you have shown knowledge of Department policies and procedures and pose questions when concerns arise. You have shown an understanding and practice of HIPAA laws as is evident in your ability to remain confidential with all investigations. Carla, you have shown knowledge of the Department’s goals and also Division programs as evidenced by your investigative plans and requests for HCBS. You also have shown you have knowledge of the state statutes, rules and regulations as they relate to abuse/neglect/exploitation also evidenced by your investigative plans. Throughout your hotline investigations, you have shown that you are able to identify eligible adults and risks, formulate intervention plans, ask appropriate questions during interviews …show more content…

Carla you did not meet expectations regarding documentation from Sept. thru Dec. 2016 and you had a total of 29 overdue cases during this time period. Carla when you do enter your case notes your documentation is organized and understandable in Case Compass. Carla, you have shown the ability to independently connect with collateral contacts and/or external stakeholders during an investigations and maintain working relationship with these contacts; however, your customer service skills could show some improvement as complaints have been received from families, community partners and other outside entities. You have an understanding of when it is appropriate to open a Protective Services case; you consult with your supervisor on a minimum of a monthly basis to address concerns or questions, review your caseload and to discuss significant issues. Carla I would like to see you show improvement in meeting the time frames for face to face and requesting postponements, delays and waiver of face to face visits …show more content…

You maintain reliable attendance and you comply with Departmental Policy and Procedure. You consistently communicate with APCS regarding changes to your work schedule as they arise. You have attended all scheduled team meetings, monthly conferences, and the Regional meetings. Carla, you complete and submit your DELTA and expense report timely. Carla, improvement could be seen in your time management skills and your work habits as this may be affecting your ability to complete face to face interviews within policy time frames, document cases in the required time frame, submit plans of action within the required time frames an complete investigations within 60 calendar days.

Carla you have the potential to be an excellent APCW, however you need to work on your time management skills and your time would be better managed if she did less case management. Carla when you do complete a case your documentation and investigation of the case is very good. Carla you are passionate about your job and you truly want to help our customers. Overall Score:

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