HRM 312: Self-Service Delivery Model

The Workforce Matters guide for New York State agencies is a very valuable guide and relevant in 2012. It provides insight into the agency staff by recognizing the aging workforce and upcoming retirement; it recognizes the knowledge, experience and institutional memory that will leave the company once these long term employees leave. The plan addresses the changing demographic of its customers and the potential need for “new methods of service delivery and a workforce that reflects its customers”. They did not make the mistake of trying to solve staffing problems across the

The company will inform the employees about the change through email and through a company meeting. Employees will also be given paper that informs them of the changes that will be taking place, and they will be asked to sign the paper signifying that they have read and understand the changes that will be taking place. When they signed the paper, it does not mean that they are required to take part in the change if they prefer not to. Employees will be informed about the benefits of the change and how it will improve their work-life and the workplace as

As many of you know, Rick Ryan, Human Services Cluster Deputy CIO, has retired. I have known Rick since 1998 when, as Associate Computer Programmers, we worked together on Welfare to Work (under Fred Teti). It is with mixed feelings that I bid Rick farewell. I am happy for him as he enters this new phase of his life, but I will miss him both professionally and personally.

As CEO of AMC, my initial goal would be to create a product that can’t be replicated with in-home technologies. I believe we hit the nail on the head by adapting our theaters with “4-D” technology. This means submersing the viewers with a 3-DS picture, and adding physical features including scents, rain, wind, etc. Although it exists in a few standalone theaters, no chain has migrated towards this and would provide us a massive competitive edge. AMC would become the place consumers experience a movie, instead of merely watching. The second product would be a totally new ballpark, and that is video-game tournaments. Currently, they are typically held in school cafeterias or cramped back-rooms, but by simply hooking up a console to our projector,

CM contacted three IIH services (Caring Family Community Services, Team Up Counseling, and The In-Home Parent Coach) to inquire IIH openings. CM was unable to reach these three IIH services and left a detailed message for each provider. CM provided the IIH services with her direct and cell number. CM requested to be contacted.

Please update your 17791 HCA Management Services, L.P. : Surgicare of South Austin for the new date. Also can you add Abilene Regional into NetSuite for management to track. Please answer the following for us.

These five steps for the planned change “enables an organization to reassess many aspects of its operations and future plans” (Jarousse, 2013, p.22). The first step involves gathering information from the team and explain the need for change (Jarousse, 2013). The first steps allow units leaders look at the company’s strengths and weaknesses and help identify the problem and decide if a change is needed. The second step is to get feedback from all workers (Jarousse, 2013). The third step is to plan for an agreement on the weaknesses and strengths of the company (Jarousse, 2013). In this step, the team can identify areas of support and areas where improvement is needed. The fourth step is to create an action plan with all team members (Jarousse, 2013). This step will allow the team to look at the improvements that that will come with an EHR system and help the team reduce resistance to the planned change. The last step is consists of evaluating the proposed change (Jarousse, 2013). This last step is important; it allows the organization to examine if the planned change meets the organization’s overall

Picking just three important characteristics for human services is hard because all of them play an important role. You picked three good characteristics as well. The biggest one you have is having a passion to help other because that is what human services about. Human service is supposed to help others to get to their maximum potential along the way of their journey (Martin, 2014).

Implementation of electronic health records and constant change in the health care delivery system has altered the nature of work in Health Information Services (HIS) Departments. Health information professionals are exhorted to work harder and to work smarter (Cassidya 2011,10; Cassidya 2011, 10).

Excellence in customer service is a big phrase touted by every business owner in the United States, regardless of service offered. Jackson Health System (JHS) in Miami, FL is no stranger to how important customer service is and has become. County hospitals such as JHS are being affected like any other organization that receives money from the Centers for Medicare & Medicaid Services (CMS), if not more because they receive more money from government entities then from the private insurance sector. I asked four assistant managers, searched in the intranet and internet, made quite a few phone calls, and asked my emergency room director: What is the customer service model used by JHS? I did not get a clear answer and finally my director whom paused at the question, gave me a simple response, stating the system uses HCAHPS, which stands for Hospital Consumer Assessment of Healthcare Providers and Systems, and their results to adjust our customer service practices. That is not the answer I expected, yet that was the only real answer I received. What is HCAHPS and how is it used, and just how does this form of customer service practice affect reimbursement? I will discuss the answers to these questions and explain in detail how this large hospital organization provides excellence in customer service.

Based in Sacramento, California, with locations throughout Northern California including Burlingame, El Dorado Hills, Oakland, Roseville, Sacramento, and San Francisco. TMS Health Solutions is an outpatient psychiatric group practice that offers comprehensive psychiatry services for people with clinical depression and other mental health conditions such as memory disorders associated with mild cognitive impairment or mild dementia some of the population may experience as they age. TMS Health Solutions was founded in 2007.

And, by quickly checking off boxes on the checklist, selections will automatically correspond to an approved process worksheet you can access from a link on the page for improvement modifications if necessary(The Office of the National Coordinator for Health Information Technology, 2016) [Click and drag to move] . Furthermore, using multiple avenues for internal communications may be necessary, as well as meetings and training sessions for ultimate success during this transition. As well as, ongoing communications during the entire process so the staff team members are aware of the changes and the schedule for the changes. And, the important details are:

In human services there are many prominent characteristics that I believe that are important. Trying to pick three most prominent characteristics is difficult because there are so many others but from watching the interview videos with Mitchell Duncan and Linda Williams the three prominent characteristics would be loyalty, flexibility, and a desire to help others. When working with an individual there needs to be a desire in helping other and that can be shown by building a relationship that is built on trust and loyalty. After the client feels the strong part of loyalty/ support the individual will be more willing to tell the human service worker what is truly going on with them. As a human service professional it is important to met the

, an observation for behavioral strategies and support was conducted, for Early Start client, Ryder Jack, in order to determine if an intensive behavioral modification model of service delivery is appropriate. Based on assessment results and direct behavior observation, it was determined Ryder would benefit from the support of an intensive behavioral modification model of service delivered by the ASIP team. Ryder was authorized for 50 hours per month of 1:1 behavior modification therapy services in the home and clinic settings. Jackson began receiving these services in June 2015.

1 The tourism school, Zhejiang Gongshang University, Hangzhou, China; 2School of Business Administration, Zhejiang Gongshang University, Hangzhou, China. Email: chenjue8@yahoo.com