HSC 024 – Eva Hromadova 1. Definition Physical abuse – hitting, cutting, kicking, strangling, biting Sexual abuse – inappropriate touching, forcing sexual behaviour upon other person Emotional abuse – verbal abuse, constant criticism, intimidation, name calling Financial abuse – illegal or unauthorised use of person’s money/property, trying to control what a person can/cannot buy Institutional abuse – neglect/abuse happening within a setting where a person lives/visits, using the power to make decisions Self-neglect – person’s not attending to their personal basic needs (washing, eating) Neglect by others – not providing adequate care for person who can’t take care of themselves Identification Physical abuse – bruises, …show more content…
Understanding ways to reduce the likelihood of abuse Likelihood of abuse may be reduced by: Person-centred values – treating each person as an individual, finding out their needs and likes, involving and including them in every aspect of their care and support – support planning, care delivery, assessments… Encouraging active participation – supporting them to make their own choices and decisions, encouraging their own ideas Promoting choice and rights – reduces the potential for abuse, creates partnership between clients and support workers – both are more likely to talk openly, share concerns and views Importance of accessible complaints procedure Making sure clients know how to complain. It’s important to make the complaints procedure easy and accessible for everyone, so the clients don’t feel like it’s difficult to make someone know that they’re not happy about something. They also need to be reassured that the complaint is confidential and will be dealt with quickly as these are probably the main factors why people don’t want to complain. Companies usually have few ways how to make a complaint, personally, over the phone, written complaint – email/letter, sign language, picture cards. A good way to reduce the likelihood of abuse – encourages people to speak out and not be afraid to do so 5. Recognition and reporting unsafe practice Unsafe practices – not following the national or local policies and
Within our society there a many different groups of individuals, although everyone is at risk of abuse and maltreatment, some groups need more safeguarding than others. Vulnerable groups are at higher risk. A vulnerable adult is described as an individual who is aged 18 or over, who is in need of care and support form care services, who is experiencing, or is at risk of significant abuse or neglect and who is unable to protect themselves against harm or exploitation. There are a number of vulnerable groups within society which are: the frail and elderly, the less abled and individuals with mental health problems or learning difficulties, visual or hearing impairments or with some form of disease. It is important that the promotion of
Neglect by others: Neglect is a passive form of abuse in which a perpetrator is responsible to provide care for a victim who is unable to care for him or herself, but fails to provide adequate care. Neglect may include the failure to provide sufficient supervision, nourishment, medical care, or the failure to fulfill other needs for which the victim cannot provide themselves. Neglect can develop into many long-term
* working with person centred values – these may include things that are specific to the individual, their rights and dignity should be respected at all times. Individuals have the values of any person in the world; rights, independence, privacy, dignity, choices for every aspect of life, partnership & individuality should all be respected in order for a person to have their own values met. If all these things are met for the individual, then the likelihood of abuse may be reduced due to the person being able to make his/her own decisions in everyday tasks E.G. choosing clothing/meals/activities. Each individual whether in care or not has the expectation to be listened to and their choices respected, if this is not done, then the
HR should clearly communicate the policy for raising a grievance (eg informal complaints, written complaints, how complaints may be escalated and estimated timescales). Explain that the organisation values it’s customers and wishes to resolve any problems that may arise. Ensure customers feel assured that their issues will be taken seriously and dealt with confidentially and encourage customers to feedback any issues before they intensify.
Citizens Advice Bureau The main stages a consumer with problems, or who is making a complaint needs to go through are: - 1. To make a complaint as soon as possible to the supplier of goods and services. If you have a problem about something, always let the supplier deal with the matter. Also you could lose some of your legal rights if you leave a complaint too long.
I assisted with the content of our Service User Guide in this pack I have devised a section which includes a piece about expectations on how complaints will be dealt with. This
Neglect often a subcategory of abuse, will be expanded. For all intents and purposes of this paper the elderly will be defined as persons sixty and up. Senior neglect is not fulfilling a caretaking obligation. It could also include putting your elderly grandparents or parent on the backburner. Not giving them the attention and love they deserve. According to the National Center on elder abuse ninety percent of the roughly two percent of elderly neglect cases actually reported to the authorities are committed by a family member- whether intentional or not. They are not only neglected by their caregivers and or their family members but they are also neglected by the government. Both groups are supposed to have the best interest in mind for them. and often enough their interest is placed somewhere else.
Within the past 30 years studies have been carried out to investigate abuse and neglect within care homes. The first “random sample survey” was carried out in Boston by Pillemer and Finklehor in 1988, analysing the extent of abuse and neglect, the results were compelling, “32 maltreated older people per 1,000”… the spouses were most likely to be the abuser, both men and women were as equally vulnerable, however it was the women that suffered more serious abuse (Oxford Journals, 2014). Although abuse and neglect had become recognised, only one in 14 cases came to the public’s attention (Ibid 2014).
Taking into account person centred values makes me work better for the individual person, rather than imposing my own choices on them and taking away their own right to independence and choice.
While under care, the elderly still withhold personal rights. Violations of these rights are depicted in not allowing them to make choices on basic decisions. More so, when a care provider misuses an elder’s belongings or money, then they are in violation of material, whether it be outright stealing from the elder, using their money (Crimes of Occasion, Desperation, and Predation Against America’s Elders, 2011), or theft. Sometimes, one can deceive the elder into making misguided decisions for their material or financial gain. Another form of abuse is false imprisonment in which the elder is refrained from leaving his or her room. This would include preventing an elderly from using a wheelchair that enables him or her to be mobile.
189). Organizations having procedures, tools, and policies in place and are expected to assist to handle a complaint process by providing a feedback to customers (Davidow, 2000). Hence a proper setup of policies, tools and procedures should be established in order to speed up the process of handling the customers’ complaints (Davidow, 2003b). With regards to handling a complaint process, procedural justice justifies the fairness of procedures, tools and polices in order to have proper setup of complaint handling procedures (cf. Davidow, 2003b). There are several experimental studies have been conducted to proof the importance procedural justice for complaint handling. Author shows that customers who have reported high level of complaint handling satisfaction has experienced high level of procedural justice (Tax et al. 1998). (De Ruyter and Wetzels 2000) stated that high level of procedural fairness leads to more satisfied
Financial abuse is when someone illegal takes, misuse, or conceals the funds or property, assets from an elder. These are few signs of financial abuse when someone unauthorized withdrawal money from of the elder's account and unexplained disappearance of funds or valuable possessions; and when an elder's signature being forged for financial transactions. For example, Cynthia, a ninety-three old woman recently, had her granddaughter Carol and her boyfriend Kyle move in with her to provide care giving assistance in exchange for free housing. The granddaughter convinced Cynthia to add her to her checking account to help her pay bills. Her granddaughter and her boyfriend have not been working since they move in with Cynthia. The bank teller noticed that there was irregular account activity and made contacted Adult Protective Service APS. (www.ncea.aoa.gov) Neglect abuse is refusing or failure to provide food, shelter, health care, or protection for elder. These are the few of the signs when the elder are dehydration, malnutrition, untreated bed sores, and poor personal hygiene; or unsafe living condition for example improper wiring, no heat in the home or no running water. Abandonment abuse is when an individual who has assumed responsibility deserts an elderly person. Deserting an elder at a hospital, or deserting an elder at public location is abandonment abuse. (www.ncea.aoa.gov). Self-neglect is when elders neglect their own care, which can lead to illness or injury.
Abuse and neglect can happen in ways that people surrounding may not be aware. This could be in the instance of a carer neglecting the service user by manual handling them roughly and
When you have all the details about the complaint, ask the customer how they would like it to be resolved
Pennsylvania describes emotional abuse as an action or failure to act that leads to a mental injury of a child (Clark 352). It also includes refusing to give a child his/her treatment for medical illnesses. Emotional abuse interferes with a child's ability to develop at the pace of their age level. Emotional abuse victims tend to receive a limited or lack of attention or affection. They are also compared to others in a negative way, constantly bombarded with insults and humiliation. Emotional abuse also includes allowing others to verbally abuse the child (Smith and Segal 2). Pennsylvania defines neglect as the lack of parental care or supervision for long periods of time (Clark 351). It also consist of keeping a prescribed medicine from the child (Rein 11-12). Parents may fail to provide essentials of life such as: nutrition, shelter, clothing, education, safety, and medical needs (Clark 185-190). Neglect occurs within a family and often to young children not old enough to speak. Signs of neglect