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1. Identify national policy’s and local systems that relate to safeguarding and protection from abuse

Abuse and neglect can happen in ways that people surrounding may not be aware. This could be in the instance of a carer neglecting the service user by manual handling them roughly and

When you have all the details about the complaint, ask the customer how they would like it to be resolved

|Psychological abuse – it includes lack of communication with the adults, isolating an adult from other family members and friends, leaving them alone or causing|

An individual will benefit from active participation because it builds self-esteem and improves confidence. Feeling good and confident are important ways of improving people's general and emotional health. Everyone has the right to participate in society.

* working with person centred values – these may include things that are specific to the individual, their rights and dignity should be respected at all times. Individuals have the values of any person in the world; rights, independence, privacy, dignity, choices for every aspect of life, partnership & individuality should all be respected in order for a person to have their own values met. If all these things are met for the individual, then the likelihood of abuse may be reduced due to the person being able to make his/her own decisions in everyday tasks E.G. choosing clothing/meals/activities. Each individual whether in care or not has the expectation to be listened to and their choices respected, if this is not done, then the

Within our society there a many different groups of individuals, although everyone is at risk of abuse and maltreatment, some groups need more safeguarding than others. Vulnerable groups are at higher risk. A vulnerable adult is described as an individual who is aged 18 or over, who is in need of care and support form care services, who is experiencing, or is at risk of significant abuse or neglect and who is unable to protect themselves against harm or exploitation. There are a number of vulnerable groups within society which are: the frail and elderly, the less abled and individuals with mental health problems or learning difficulties, visual or hearing impairments or with some form of disease. It is important that the promotion of

This can be the product of both ineffective and/or punitive management styles, creating an environment within which abuse can take place, intentional or otherwise.   It could include situations where there are significant numbers of low level, or other, concerns affecting more than one adult and concerns that the systems, processes and / or management of these may be failing to safeguard a number of adults leaving them at risk of harm or significant harm. Being made to follow what individuals think you should follow, set meal times, set bedtimes, freedom restricted, excessive or inappropriate doses of sedation/medication given, personal correspondence being opened by staff.Self Neglect Self-neglect is any failure of an adult to take care of themselves that causes, or is reasonably likely to cause within a short period of time, serious physical, mental or emotional harm or substantial damage to or loss of assets. Self-neglect can happen as a result of an individual 's choice of lifestyle, or the person may be depressed, have poor health, have cognitive (memory or decision making) problems, or be physically unable to care for self. Self-neglect can includeLiving in grossly unsanitary conditions, suffering from an untreated illness, disease or injury, suffering

Any act of theft of money or property, or use of money or property, without the person 's consent, or without the appropriate legal authority; the misuse of money intended for, or belonging to, an adult by someone who has been trusted to handle their finances, or who has assumed control of their finances by default.

Neglect by others: Neglect is a passive form of abuse in which a perpetrator is responsible to provide care for a victim who is unable to care for him or herself, but fails to provide adequate care. Neglect may include the failure to provide sufficient supervision, nourishment, medical care, or the failure to fulfill other needs for which the victim cannot provide themselves. Neglect can develop into many long-term

It is also key that we identify if the cause for the issues are a result of a localized facility issue or if it is actually system wide. This task will be accomplished with a client survey or phone call at which time our staff will assure our membership that their health and concerns are our top priority. Going forward it is my recommendation that all future incoming complaints be acknowledged within 24 hours with a statement informing the complainant that their concern will be reviewed and investigated with a formal response or resolution completed within 30 days. It is also understood that depending on the complexity of the complaint an additional 30 days may be required or expedited. In this instance this can only occur with supervisor review and approval.

Listen fully to what the customer is saying. Try to gather all the facts about the complaint and write them down. Ask questions and summarise what that are saying.

E. Institutional abuse is abuse or poor practice throughout an organisation. Institutional abuse can sometimes happen when people are mistreated because of poor or inadequate care or support, neglect and poor practice that affect the whole of that service. Some of the indicators are.

Neglect is defined as the refusal or failure to fulfill any part of a person’s obligations or duties to an elder. Neglect may also include failure of a person who has fiduciary responsibilities to provide care for an elder or the failure on the part of an in-home service provider to provide necessary care. Neglect typically means the refusal or failure to provide an elderly person with such life necessities as food, water, clothing, shelter, personal hygiene, medicine, comfort, personal safety, and other essentials included in an implied or agreed-upon responsibility to an elder (AOA, nd).

While under care, the elderly still withhold personal rights. Violations of these rights are depicted in not allowing them to make choices on basic decisions. More so, when a care provider misuses an elder’s belongings or money, then they are in violation of material, whether it be outright stealing from the elder, using their money (Crimes of Occasion, Desperation, and Predation Against America’s Elders, 2011), or theft. Sometimes, one can deceive the elder into making misguided decisions for their material or financial gain. Another form of abuse is false imprisonment in which the elder is refrained from leaving his or her room. This would include preventing an elderly from using a wheelchair that enables him or her to be mobile.