HSC 0369 Support Individuals With Specific Communication Needs 1

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Overview
This standard identifies the requirements when you support individuals who have specific communication needs. This includes identifying individuals’ specific communication preferences and needs, supporting individuals to interact with other people and monitoring communication to identify changing needs.

Performance criteria

You must be able to:

You must be able to:

You must be able to:

Identify individuals’ communication preferences and needs

1 access information about the individual’s communication and language needs
P1 where information is not available or appears incomplete, use other strategies and sources to identify the individual’s communication and language needs
P2 observe the
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:

You need to know and understand:

You need to know and understand:

You need to know and understand:

You need to know and understand:

Rights

K1 legal and work setting requirements on equality, diversity, discrimination and rights
K2 your role in promoting individuals’ rights, choices, wellbeing and active participation
K3 your duty to report any acts or omissions that could infringe the rights of individuals
K4 how to deal with and challenge discrimination
K5 the rights that individuals have to make complaints and be supported to do so

Your practice

K6 legislation, statutory codes, standards, frameworks and guidance relevant to your work, your work setting and the content of this standard
K7 your own background, experiences and beliefs that may have an impact on your practice
K8 your own roles, responsibilities and accountabilities with their limits and boundaries
K9 the roles, responsibilities and accountabilities of others with whom you work
K10 how to access and work to procedures and agreed ways of working
K11 the meaning of person-centred/child centred working and the importance of knowing and respecting each person as an individual
K12 the prime importance of the interests and well-being of the individual
K13 the individual’s cultural and language context
K14 how to build trust and rapport in a relationship
K15 how your power and influence as a worker can impact on relationships
K16 how to work in ways that promote active

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