Handoff Communication

Inadequate nurse staffing is commonly cited as a factor in unanticipated hospital events (ANA, 2015), whereas higher staffing levels are related to lower rates of negative patient outcomes (Registered Nurse Safe Staffing Act [RNSSA] of 2015, 2015; MN study links nurse staffing to patient outcomes, 2015). For example, inappropriate nurse staffing can result in increased infections such as pneumonia, shock, cardiac arrest, and urinary tract infections (Stanton, 2004), longer hospital stays, medication errors, falls, injuries, and death (ANA, 2015; Stanton, 2004).

Given the complexity of healthcare system today, effective and efficient collaboration and communication among team members is critical to ensure patient safety. Daniel & Rosentein (2008) reported that during a typical patient’s hospital stay, a patient may interact with 50 different employees that may include doctors, nurses, laboratory technicians, etc. They also reported that when healthcare professional are not communicating and collaborating effectively, patient safety is at risk for several reasons: break in communication flow, misinterpretation of information, incorrect telephone orders and overlooked orders.

The purpose of this paper is to discuss how safety in the nursing profession affects the nursing education, nursing practice, and nursing research. Safety in the nursing profession means to minimize the risk of harm to patients and providers through both system effectiveness and individual performances (QSEN, 2014). Patient safety is a very important aspect in the profession of nursing. It is the nurse’s job to keep up to date with their patients and to make sure that protocol is being followed at all times. To maintain this strategy, the nurse must show proper knowledge of a nurse, skills of a nurse, and also a professional attitude.

In the article, "Improving Patient Safety by Standardizing Handoff Communications" (Danis, 2007), the purpose of the study was to implement a standardized approach to handoff communication and to improve compliance in using a handoff communication form. The study was based on the lack of standardized communication as the root cause of issues surrounding how patients receive care and safety and addressed the JACHO 2006 National Patient Safety Goals requiring a standardized approach in handoff communications. The study found that implementing a handoff communication form increased communications about patients between staff of each department. It concluded that staffs were more aware of communication gaps and the difficulties in communicating in the complex health care environment. This study is important for bringing more awareness and solutions to the problem of interdepartmental communications to ensure that patients will continue to

Nursing handoffs is a type of report between two clinicians that are responsible for patients care and is an important part of transferring patient information (what, how, who and where) from one healthcare provider to another in clinical practice (Smith and Schub, 2014). Ineffective, inconsistent and incongruent communication during these handoffs continues to be a problem and a threat to patient safety. Effective handoffs are instrumental in providing for the successful quality of care that the patient is to receive (Abraham, Kannampallil & Patel, 2013). Medical errors, treatment delays, inappropriate treatment and/or care omissions can happen as a result of miscommunication during handoffs which could potentially lead to patient harm, longer stays, readmissions and/or increased costs.

‘Clear and complete communication between health care providers is a prerequisite for safe patient management. Which is a major priority of the Joint Commission's 2008 National Patient Safety Goals and long-term care (LCT). (Commission, 2008)

Over the last several years, a wide variety of health care organizations have been facing a number of challenges. This is because of pressures associated with: rising costs, increasing demands and larger numbers of patients. For many facilities this has created a situation where patient safety issues are often overlooked. This is because the staff is facing tremendous amounts of pressure, long hours and more patients. The combination of these factors has created a situation where a variety of hospitals need to improve their patient safety procedures. In the case of Sharp Memorial Hospital, they are focused on addressing these issues through different strategies. To fully understand how they are able to achieve these objectives requires looking at: specific ways the organization has responded to the crisis in medical errors, their definition of patient safety, the causes of errors, systematic barriers and transformations that have been adopted. Together, these different elements will provide the greatest insights as to how the facility is coping with the crisis in patient safety.

It has been reported by various studies that most patient care errors occur during the handoff due to miscommunication between the caregivers and their reports regarding inaccurate information about the patient’s care, treatment and current condition.

Education available at no cost. Included as part of patient safety education and the handoff communication tool created by Graduate Student.

Risk management and legal concerns play a major role in how nurses interact with their patients and go about their day to day work tasks. Patient safety has become one of the primary focuses in healthcare organizations around the world. “As a result of seminal reports such as To Err is Human, The Quality in Australian Healthcare Study and An Organization with a Memory, the international healthcare management agenda is currently concerned with reducing the risks to which patients are exposed in care settings” (Kirwan & Matthews, 2012).

Safety is a small measure that can make a big impact on a patient in the clinical setting. In some cases, it can even cost patients their lives. According to the Online Journal of Issues in Nursing, safety is defined as a tool to minimize risk of harm to patients and providers through both system effectiveness and individual performance (Barnsteiner, 2011). Safety problems can range from the nurse not knowing how to work certain equipment, or the nurse recording values wrong because he or she is distracted. Either way, these safety issues impact the clinical setting in a negative way. In order to have a functional, safe clinical environment, time and money must be spent to keep the hospital in working order and the nurses in the correct mindset.

Advocacy is one of the essential roles of the nurse and allows for nurses to use their voice to influence policies that ensure patient safety. Promoting patient safety and using whistle-blower protection are strategies the nurse can use to effectively support quality care and safe environment (Cherry & Jacob, 2017). Approximately 44,000 to 98,000 patients die in hospitals each year as a result of preventable medical errors (Cherry & Jacob, 2017). One way to support a safe and quality care to patients is by limiting interruptions during medication administration (Flynn, Evanish, Fernald, Hutchison, & Lefaiver, 2016). Additionally, incomplete handoff reports have been associated with poor patient outcomes (Kear, 2016). Kear (2016) recommends systematic tools for handoff communication such as SBAR (situation, background, assessment, & recommendation) for effective handoff reports.

Communication is very important when it comes to the information that nurses are given when treating a patient. If there is not good communication between nurses, especially between shifts and handoffs, consequences can happen, including the possibility of a sentinel event. According to Yoost and Crawford, 70% of the sentinel events that happened in 2005 were due to communication breakdown, with communication breakdowns during handoffs being the reason behind 50% of these events (p.137). There are different ways that nurses can handoff information to another nurse, with bedside report being one of the ways that is suggested to reduce the amount of communication errors. This paper will explain what makes bedside report safer for the patients

Proper nurse staffing has been a debate since the modernization of nursing for many years. This paper examines the results of five researched based articles on the effects of nurse staffing and the outcomes of patient care within a hospital setting. The articles do vary in their methods of gathering information. One study used organizational data from 799 facilitates in eleven states to examine the outcomes of care from the type of nursing care received (Needleman, Buerhaus, Mattke, Stewart, & Zelevinsky, 2002). Another study examined the outcomes of care of intensive care patients in 65 hospitals in the United Kingdom (West, Barron,

Errors pervade in our lives whether it is our home, in our workplace, or in our society. The effects of healthcare errors have impacted all our lives either directly or indirectly. Patient safety and quality care are at the core of healthcare system which strongly depends upon nurses. “To achieve goals in patient safety and quality, thereby improve healthcare, nurses must assume the leadership role. Nurses need to ensure that they and other healthcare providers center healthcare on patients and their families. Even though the quality and safety of healthcare is heavily influenced by the complex nature