Hank Kolb Case Study Analysis

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Hank Kolb, Director of Quality assurance

Case Study


February 28, 2013

As the newly hired director of quality, the first step in identifying the quality issues within the plan t is to understand the basic root cause of the problem. The general manager, Morgenthal, has already mentioned lack of quality attitude in the plant and the on-going problems within the plant. These are some of the problems and root causes that are plaguing the quality department.

Newly hired employees/ employees who are being transferred to other production departments are not properly trained, on the job training is provided by the front-line supervisor during the run operation, any defects or rejects material was not disclosed
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“Root cause”
The ultimate problem in company is management. The management has failed to develop a quality culture within the company; the employees don’t care whether or not they are putting out a quality product as long as they are meeting their deadlines. General and senior management lacks the policies and visible support of a quality philosophy such as following ISO 9000 Quality System. Even though they have recently appointed Hank Kolb to oversee their quality program, which is a move in the right direction, there is many other problems affiliated with quality control.
The warning signs are evidence in a number of occurrences such as putting schedule and market share above quality and safety. It also shows up as a poor attitude about quality. Quality is viewed as a secondary added value, which is seen as obstacle and impediment to doing their job. Proper training is not viewed as a prerequisite to start a job which leads to unqualified people performing processes.
These symptoms also create an entire host of other problems. These problems, as stated in the case study, include: lack of purchasing, design, and testing processes, inspections that are after the fact with out in-process controls or feedback loops. It also leads to a lack of product tractability, quality maintenance records of the equipment so improvement or stabilization data is not

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