Facts of the Case: • Hank Kolb, Director of Quality Assurance is attending a seminar that is given to quality managers of manufacturing plants by the corporate training department. • Hank Kolb is now looking forward to digging into the quality problems at this industrial product that plant employing 1,200 people. • The company lacks quality that needs more improvement to continue their operations. • Hank Kolb found problems regarding from personnel, plant
Case Study Analysis: Hank Kolb, Director, Quality Assurance Issue This case involves a man named Hank Kolb who has recently taken on a role as the Director of Quality Assurance as a manufacturing plant. He has been brought in to ensure quality in a place that is known for have a lax attitude about quality and safety. The product described in the case is Greasex, which consists of solvents packed in cans for decreasing. The company has experience some trouble with the filling equipment
Hank Kolb, Director of Quality Assurance | Case Study | | Presented by: Joanna Kristine | Total Quality Management (TQM) | Hank Kolb, Director of Quality Assurance Case Study I. Background of the Case Hank Kolb was whistling as he walked toward his office, still feeling a bit like a stranger since he had been hired four weeks ago as director, quality assurance. All last week he had been away from the plant at an interesting seminar entitled “Quality in the 80s” given for
Hank Kolb, Director of Quality assurance Case Study xxxxxxxxxx February 28, 2013 As the newly hired director of quality, the first step in identifying the quality issues within the plan t is to understand the basic root cause of the problem. The general manager, Morgenthal, has already mentioned lack of quality attitude in the plant and the on-going problems within the plant. These are some of the problems and root causes that are plaguing the quality department. Personnel Newly
HANK KOLB CASE ANALYSIS The following are the problems that Kolb’s production line has to address: 1. Personnel - the operator of the filling equipment is not suitable for the job because of lack of knowledge and proper training 2. The filling equipment – the machine is not particularly designed for filling the Greasex cans. It was originally made for other purpose. 3. Maintenance – there is no definite schedule of preventive maintenance for the filling equipment.
INSTRUCTOR’S RESOURCE MANUAL to accompany Operations and Supply Management – The Core Second Edition Prepared by F. Robert Jacobs ACKNOWLEDGEMENTS I am indebted to all of my colleagues who have contributed to this manual. Very few of the ideas contained in here are totally original. Thanks much to all of you for spending so much time discussing how you do things in class and allowing me to share your ideas in this manual. F. Robert Jacobs i TABLE OF CONTENTS Introduction Videos