Hap Chan Report

3903 Words Oct 13th, 2013 16 Pages
I. INTRODUCTION

A. BRIEF HISTORY OF THE ESTABLISHMENT / COMPANY
"Hap Chan is a showcase of the superior food quality and friendly neighborhood service of the authentic Hong Kong tea house."
Hap is the Chinese word for “to put together or bundle in one group.” Chan is Chinese for “place”. Hap Chan has come to be “the right place” for gathering the family, the clan. Whether we are referring to relatives or officemates – the extended family—of every nationality—is always welcome at Hap Chan.
Starting out in 1997 as a small tea house in Manila, and serving only the Filipino-Chinese favorite’s mami, lugao and dimsum, Hap Chan began franchising its restaurant chain in 1999 through Hap Chan Trading & Management Corporation. Hap Chan Tea House
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Teamwork as tool for success.
We are one team and we work best when our individual talents and geniuses work together with mutual respect and tolerance for each other, and we create productive partnerships with everyone we deal with.
D. TYPE OF OWNERSHIP
FRANCHISING-Hap Chan—yes, that restaurant that spelled its name in several different ways—is getting its act together. Chinese cuisine has been part and parcel of Filipino cooking since the first Chinese immigrants arrived in the country. And while Chinese-style food can be cooked at home or bought anywhere, people still search for authenticity. A popular restaurant offering authentic Chinese cuisine is Hap Chan, founded in 1997 by chef Kwok Man Wah, himself a Chinese immigrant to the Philippines. Known for employing Hong Kong chefs, Hap Chan tried to satisfy the growing demand for Chinese food by aggressively expanding through franchising. “The old management started franchising back in 1997 but was quite hesitant to go full-blown, and they lacked funding. So when we took over in 2009, we created, innovated a franchising system that is more acceptable,” says John Sy, franchisee-turned-president of Hap Chan Trading and Management. Alongside the new system comes the development of three restaurant categories: tea house with 20 items and 98-peso rice meals; restaurant, a bigger version of the tea house serving complete meals; and seafood restaurant,
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