Hard Rock Cafe Om Case Essay

654 Words Aug 12th, 2008 3 Pages
INTRODUCTION TO OPERATION MANAGEMENT PG1

INTRODUCTION TO OPERATION MANAGEMENT: Identify how each of the 10 decisions of operations management is applied at Hard Rock Café.

TOURO UNIVERSITY INTERNATIONAL

GEORGE L. HALL

MODULE I CASE ASSIGNMENT

OPM 300 INTRODUCTION TO OPERATION MANAGEMENT

DR. ROGER B. RENSVOLD
DR. GARY HANNEY

18 AUGUST 2008 Identify how each of the 10 decisions of operations management is applied at Hard Rock Café.

Hard Rock Café has had a very high brand recognition percentage throughout the world because of its operations management. In this paper I will try and discuss the 10 decisions Hard Rock Café has gotten right in making it one of the most
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Of course this is subject to change due to seasonal demand of tourists as well as the process and capacity design of each individual restaurant. Hard Rock Café is always undergoing changes to accommodate its environment. They are now focusing on live music inside of restaurants; which means they will change every once or son often to accommodate the music industry’s hot artists.

The location of the Hard Rock Cafés around the world is astounding. I myself was in Mombassa, Kenya in 1993 and visited a Hard Rock Café and had a wonderful time. They are always new location based off of the trends of rock n roll. Some may think that rock n roll needs the Hard Rock café just as much as it needs them. They have just recently opened one up in Beijing China on June 6, 2008 according to its website. Combined

Each Hard Rock Café is unique and has no back room or little stock room to speak of; so they have to turn their product quickly. Getting the perishable items to each café isn’t what’s challenging. The challenge is keeping enough collectible souvenirs in stock to accommodate its customers. This has been a challenging task for the organization and in 2004 they outsourced their distribution and replenishment of collectible items to USCO Logistics.

In summary Hard Rock Café has done a tremendous job of managing its company as well as defining each of the 10 critical decisions necessary to achieve its goals.

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