Harley Davidosn Case Report

The laborers understood the need for new equipment and considered investments for new machines that would in turn bring about other newer machines. This helped them to gain surplus from the labor which is the only factor that could add value during the process of production.

The quality inside the operation is also important. If someone makes a mistake within the operation, time and money must be spent correcting this mistake.

The above steps assist companies to reach their goals and improve in their overall processes. It also helped in the area of quality improvement, which he emphasized that quality is expected throughout a product 's life cycle and not just during production. Ishikawa was honored with the Deming, Nihon Keizai Press and Industrial Standardization prizes and the Grant Award from the American Society for Quality Control. (Beckford, John. Quality: A Critical Introduction, p 121.)

The purpose of this paper is to propose on outline for evaluating the quality improvement initiative and financial implications, along with giving a description of specific metrics. A recommendation will be discussed as to how the organization can represent the data related to the quality improvement issue for ongoing monitoring. Also, there will be an explanation of how the organization can create an integrated view of performance that links finance and quality.

“Concern for process suggests that quality is determined not just by having the right people and facilities available, but also by having the right things get done in the right way” (Clancy, 2009).

Total quality management can be defined as a system of management that is based on the principle that every staff member needs to be committed to maintaining standards of work in every aspect of a company’s operations. This form of management is done in order to make sure that the entire organization can excel as a whole when it comes to the products or services that are important to the customer. Subsequently, this form of management has two fundamental operational goals. These goals are; careful design of the product or service, and ensuring that the organizations systems can produce the design at a consistent rate. What makes these two goals so important is the fact that they cannot be accomplished without the entire organizations unity. Furthermore this is how the term total quality management, was established.

The increased complexity of total quality management for Riordan lies within the area of supervision. Employees are held accountable for their production quality, although there are auditors. The Quality Assurance Auditors perform a limited surveillance with an objective to provide thorough, comprehensive and effective evaluations of Quality Programs, both domestic and international. The intricacy involves becoming aware of employees cultures and ideals, and learning how to utilize these to motivate the different personnel to work to their potential.

to financial issues or threats of losing future contracts. Quality control has been an essential

Performance & Quality was perceived to be of utmost importance to the point where the success of the project depended on it.

The above briefing raises few concern areas for me. Like, How the Quality Circle implemented in the organization? Existed Circle meticulously organized? Were Objectives defined clearly? Were the participants from similar functional activities rather dissimilar? It seems to me that lack of appropriate training corresponding to informal problem solving, brainstorming, cause and effect diagrams to the circle members may have created a gap towards problem-solving. After the problem analysis, the employees must present their views precisely in front of the management. At times, problems between the management and the employees develop due to which employees cannot put their point forth when funding issues arise. Management should analyze the problems, facilitating towards real solutions. These are the possible few reasons responsible for the decline and temporariness of the Quality Circle as a management fad in the United States.

The employees feel that they have greater responsibility and trust put on them, this can generate greater participation, commitment, and a better job performance.

Employee involvement – Involving all the employees in the supply chain in quality management procedures enhances the problem solving capacity of the whole supply chain. Midas Ceramics already adopts an open door policy and employee involvement should be encouraged through this process.

included training the workers to understand key success variables of pull systems, investment in additional capacity that gave work teams more ways to

The change in society’s attitude from “let the buyer beware” to “let the producer beware” was fuelled by all the following factors EXCEPT: a. government safety regulations. b. product recalls. c. popularity of TQM as a quality tool. d. the rapid increase in product-liability judgments. Answer: c AACSB: Reflective Thinking Skills Which of the following is most appropriate in describing the quality efforts undertaken with the scientific management philosophy? a. Defect prevention was emphasized. b. Quality circles were extensively used. c. Use of inspection was wide-spread. d. Quality was every worker’s responsibility. Answer: c AACSB: Analytic Skills The creation of separate quality departments in the early 1900s caused: a. indifference to quality among workers and their managers. b. upper management to be more knowledgeable about quality. c. production quality to

Quality is never an accident it is always the results of high intention, sincere efforts, intelligent directions and skillful execution, it represents the wise choice of many alternatives.