Harley-Davidson Motor Company: Enterprise Software Selection

Its old platform was based mainly around e-mail, which was unable to reach its largely mobile workforce and did not allow the company email service to connect with employee’s mobile phones. Their current platform which the companies uses is an Intranet portal to support worldwide collaboration and communication of corporate strategy which is provided by Microsoft® Online Services and Microsoft on-premises software. Another advantage of using this information for this decision

The technology enhancement improves the efficiency of the supply chain, safeguard customer information and boost infrastructure associated with the target web portal for supporting online and mobile community an offensive complementary strategic option. The internal information

All companies provided a very satisfactory proposal in terms of functionality. All of them met our requirements by more than 90%. What will definitely act as a tie-breaker is the cultural binding that they might have with us. This is a crucial factor, because we are proposing a bold change and employees need to be accompanied and motivated. We have to make sure the provider knows our philosophy and culture. That will ensure that implementation, training and the change management go as smoothly as possible. No matter how good is the software in terms of functionality, if change and people are not managed carefully, the whole project risks failure. For that reason, our recommendation is provider 1. As top executives are often very sensitive to money issues, I would also stress the fact that provider 1 is the most cost effective option.

The right people include the CEO, executive board, actuarial team, and analytics team that will support the plan. After the plan is well underway, we will expand the people to include branch managers and marketing representatives and any new hires that might be necessary to add to the analytics team. Secondly, the company needs to set aside sufficient funds and a lot sufficient time for the skilled individuals to be able to support the implementation of the plan. There will have to be several interventions with the vendors to come up with a budget to make sure that there are a sufficient amount of funds are allotted and the time is set aside to implement the plan. Thirdly, the structure of the management team must be implemented and then communicated from the top down. (See Appendix D). After the structure is set, the team should make sure that they meet on a regular basis whether it is weekly, monthly or quarterly to make sure that the progress of the plan is staying on track. Fourth, is to make sure that both the management system and the technology system are tracking the progress of the plan. So that it will be easier and faster down the road to make any necessary changes. It will be imparitive for the analytics team to develop a scorecard to track the progress against the milestones.

Stage two of the process is research proposal, in my situation the proposal was oral, during the first stage my wife and I discussed the cost of conducting research for the program and we discussed the pros and cons of the program, the decision was made that the benefits to the business and the customers outweighed the cost. Our instructors were included in the decision concerning the plan of conducting research, at this point a lot of my instructors volunteered to assist. The initial proposal like mentioned before was oral, in the proposal we explained the primary question of the research, would a boot camp style program fit our current training schedules and thinking, the overall answer was yes it did. The cost of the research was going to be minimal, the reason for this was that we decided to conduct the research ourselves and not hire a firm, some of my instructors have conducted research activities at work and we decided to use some of their expertise, this saved the business some initial cost.

5. Evaluate the HOG CRM strategy and recommend an additional benefit Harley Davidson could provide to its HOG members to increase customer satisfaction.

Looking down the road, I would plan and create a roadmap to have an overview of how the implementation will be executed. Actions and activities will be reviewed and assigned by the time and work required for completion. Specific actions will be grouped by supporting processes and added to the IT service portfolio. I will break down the work year in time frames of 0-4, 4-8, 8-12 months. The initial four months will focus heavily on high priority actions and activities and also quick hit completions. I will collect and gather metrics on all quick hit completions immediately to show project progress and also justify the project plan to

In the process of using models and theories of change review I have identify five different models or theories of change. Discuss the validity and utility of these models. Therefore in the development of my project I have come up with three models and two theories which will help me develop my project. The American Airlines project will use them because they are most valid to the development of the project and fit in. The process consultation model lets the client's involvement can help to break down potential

2) Right fitting customers and meeting there needs when it comes to cell phones and cell phone service.

The first thing is to build a plan I can Execute because it is hard for a proposal to succeed in delivering the desired results. The strategic planning process is important in providing detailed increments in achieving goals in stages. And successfully implementing resources at different stages in order to fully reach the desired goal. Making sure that all parties understand their roles. The strategy is all about marketing and how to present the package to others in a cohesive appealing way, which will minimize resistance and barriers. Place key players in the best position possible, engaging in a strategic patient care plan.

The use of strategic alliance is well evidenced by Samsung Electronics and the NCR Corporation. The Telecom and Technology Group is known to be the leader in consumer transaction technologies has presented some terms of the agreement with Samsung that it will support its strategy. The plan is to propagate development of its printing business by offering an exclusive set of managed printing services that comprise of onsite support, help desk, deployment services and remote monitoring to all the clients globally (Ojelabi, 2017). The strategic alliance with NCR will make Samsung at a position of ensuring that their customers have the right to use on-demand support at their company at either side. The open platform and cell phone use will offer an in-depth customization and amalgamation of the assistance into the current IT service models.

First, identify the types of groups and institutions that should be represented (such as program managers, customers, partners,

Prolonged implementation process leading to project cost and time overrun. leading some in the firm to question the decision of vendor selection at the same time exposing the lack of in house expertise.

Reviewed documents, prepared detailed solution proposal for application by conducting elicitation techniques such as workshops, interviews etc. with business stakeholders and vendors and Documented business requirements( BRD).

It infrastructure consists of a set of physical devices and software applications that are required to operate the entire enterprise. An IT infrastructure is also a set of firm wide services budgeted by management and comprising both human and technical capabilities. Flexiroam provide a good products and services to the customers such as providing them tracking system, proper operation of Flexiroam’s systems by employees and consultation on service providers to the customer. Flexiroam is an Australian-based telecommunications business, offering budget international roaming services and unlimited flat-rate voice for travellers from 8 different countries in over 200 different countries and territories around the world. Flexiroam provides breakthrough international roaming services which help to reduce expenses during the travelling. Currently, the company provide a revolutionary thin microchip called Flexiroam X which enables the customer to roam in over 120 countries without having to