Harley-Davidson Motor Company: Enterprise Software Selection

784 WordsFeb 17, 20054 Pages
1. Consider Exhibit 10 on page 22 of the case; does it include the factors you consider most important in the selection process? Which factors would you be inclined to weight most heavily? Quantitative Criteria 1. Design and Foundation 2. Request Definition 3. Documentation 4. Receiving 5. Supply Management 6. Project Tracking 7. Miscellaneous 8. Interfaces 9. Training 10. Other Yes. It does include the factors which we consider most important. Out of these factors, Supply Management, Project Tracking and Receiving are the core functionalities which are anyway required. Design and Foundation, Documentation and Request Definition are the supporting requirements which add value and enhance the quality of service or…show more content…
Dividing this list into groups: Group 1: Relationship and Understanding Long term relationship potential, Understanding Harley?s requirement Group 2: Experience and Fitness Enabling the SMS, Financial Viability, Cost, Technical Support Offerings, Overall functionality, Architecture Compatibility, Platform Portability, Web functionality ?to go?, Manufacturing Experience, Training approach Group 3: Innovation and Change Management Research and Development, Implementation/Education/Change Management Methodology, Out of the box fit, Number of partners included in Solution Proposal Enhancement The listing can be enhanced as: Group 1: Relationship and Understanding Long term relationship potential, Understanding Harley?s requirement Group 2: Experience and Fitness Enabling the SMS, Financial Viability, Cost, Technical Support Offerings, Overall functionality, Architecture Compatibility, Platform Portability, Web functionality ?to go?, Manufacturing Experience, Training approach Group 3: Innovation and Change Management Research and Development, Implementation/Education/Change Management Methodology, Out of the box fit, Number of partners included in Solution Proposal Group 4: Standing Soft issues, Market standing, People compatibility, Previous Customer Feedback 2. Based on the information in the case, which provider would you select (and why)? Argue in favor of and against each vendor before arriving at the final decision?

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