Hca 250 Assignment: Change and Innovation Paper

1083 WordsMar 12, 20125 Pages
HCA 250- Week 5 Assignment Robbie Johnson UoP Axia March 2012 Write a 700 to 1050 word paper on managing change in the workplace based on the following scenario: A major health care organization has decided to use electronic medical records. The employees in this organization are resistant to change, particularly changes that deal with technology. Change and Innovation In today’s society companies are finding that it is more demanding that they make changes in certain departments or in the entire company. May managers are faced with the question, “How do I make successful changes?” Another issue company’s face is the resistance to changes by employees. How can a company reduce the resistance from employees? What role do human…show more content…
Committing to an open environment will establish trust and open-door policies. Open-door policies allow feedback and allow for employees and change agents to give and receive feedback with less defensive approaches. Employees need to feel comfortable when change is being implemented, providing training and allowing them to be a part of the change process are ways to help them feel comfortable. Allowing employees to help with the change making decisions will help them to accept the change. Employees that work with the customer may also have better insight on how to better provide for the customers. Providing the employees with training on why and how the change to electronic medical records will be implemented and making sure they know what is going on will help keep the employee more comfortable about the process. Letting employees know that some failure is okay will help ease them when failure comes. Changing agents need to look at failure as a positive learning experience and encouraging them to think the same way. Taking these steps and recognizing the employees efforts along the way can have a huge effect on if the employee feels positive about the change or not. If these practices are not implemented then employees may resist the change (Richards, 2012). Some common reasons why employees resist change are because they are

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