Hcs/325 - Effective Communication Paper

1146 Words Mar 16th, 2011 5 Pages
Effective Communication Paper
February 20, 2011
Health Care Management/HCS325
John M. Thompson

Effective Communication Paper Communication promotes knowledge within a health care organization and is necessary for the organization to thrive. Communication is not only important to the staff but also to the patients within a health care facility who depend on staff communication to receive quality medical care. Without complete communication between staff member’s clinical errors can occur and the patient’s health could be at risk. In this paper the subject will explain how a health care organization shares knowledge through communication and examine, which are the most effective techniques and which techniques are ineffective. This
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This website also gives the patient the ability to receive advice from other patients and physicians. Social networking allows an organization the opportunity to increase knowledge. Websites like CareConnectix is one of many Internet resources that provide different links to information like blogs, videos, and recent health care news with ease and security (CareConnectix, 2010). Other techniques that can provide communication within an organization are weekly or monthly meetings, memos, and e-mails. These techniques can be effective at many levels within an organization, but there are communication techniques that fail to help an organization thrive because of the lack of knowledge and sharing between departments. Ineffective Techniques for Sharing Information Ineffective communication can be devastating to a department within an organization. This usually occurs when managers do not meet with staff regularly to check in or update staff of new occurrences. Even if the manager does follow through with regular meetings the manager must abide by the three “C’s” rule of communicating with clarity, completion, and conciseness (Juneja, 2011). Managers promote poor communication when it is not planned out correctly, which can cause chaos and friction within the department. Emotions can cause a barrier and result in a communication breakdown. Poor communication is not always at the fault of the manager, poor listening on the staff’s part can

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