Health And Social Care Level 3 Unit 9 P3

Correct The business letter form your text explains can impart directness yet seem intimate is the

This is Benny, We tried to contact you to discuss this matter but We are sorry we were not able to reach you over the phone today because you don't have phone number on our records. Thank you for bringing this important matter to our attention.

Statement of Law: In 15 USC § 1692c (A)(1), the statute prohibits any communication with customer at inappropriate times.

It has recently been brought to my attention that a percentage of our sales representatives have been failing to log reports of their client calls in our electronic customer file each and every

12/30/16- Member called Mail Order to initiated a refill. Customer Service agent verified the members correct shipping address but order was shipped to member’s old incorrect shipping address.

Beginning of the call the customer asked to speak to a supervisor due to extreme aggravation and disappointment with customer service. Since previous CAEs had provided false information regarding her technician appointment. Since customer is upset, she demands for a technician appointment for that same day and wants a credit applied to her account for entire month of service. The customer was very specific that she does not want a prorated credit for the lost internet service but for a total worth of 1 month for all her services.

Iva is the president of GTE ( GTE Hawaiian Telephone Company) and concern client's renewal, cancellation, modification for their advertisement. Iva had a appointment about renewal and he expected personal visit from GTE sales representative. After he didn't catch phone call from

We are receiving substantial amount of DL44’s on a daily basis. The time it took to locate the incomplete paperwork caused a disservice to the customer, who had waited on their initial visit. Not only are you thinking of our customers’ needs, but the needs of the office and our goal to provide excellent customer service. Your heads-up approach is greatly appreciated and demonstrates

Verification- (4:26) 3rd party was not listed as an Ok to speak with and Trevor provides account specific info without proper verification. To ensure we are protecting our client's personal info, offer to have the client call back into CR or reach out to the client directly to provide assistance with their request.

A good example recently I got a phone call from an insured trying to reach an adjuster from another department , our insured was very frustated trying to understand the amount paid out of his claim and he had wrong information on the amunt PIP paid out to his guest passenger, eventhough this was not my claim I tok care of the issue and I called different departments to gather the correct information for our insured, he was very satified and grateful because he had call many times to get an answer

One of my major duties during my co-op are emails and voicemail. I walk in every day and first check the voicemail. I listen to all the messages along with my notepad and record their names and phone numbers. Now and then individuals don't leave their addresses so it is hard for me to completely recognize the people's profile. I at that point go to Canada411 and look for their addresses utilizing their telephone numbers. When I get hold of their full profile, I would then be able to properly satisfy their demand. Once I get hold of their full profile, I can then appropriately fulfill their request. If I cannot get hold of their full profile, I then give them a call asking for their address.

confirm it has documented procedures to respond to discrepancies that may arise in the course of verifying the Know Your Customer information collected from the customer

Rosemarie said that she did not receive her bill to her preferred email address and instead it went to her Comcast email. Customer added that her Call waiting does not nwork as well. CAE acknowledge and verified the account. CAE guide the customer through the basic troubleshooting steps then informed the customer the a higher fix technician will call her to her preferred time and date. CAllback has been setup. Customer agreed and understand.

Customer was inquiring about the gift card that he was suposed to received after 90 days of signing up with Comcast, customer said that he's been with Comcast for almost 1 year, and until now he have not received his gift card. CAE verified the customer's service and billing address. CAE provided the contact number where customer can follow up his gift card. Customer also mention that he has an issue with his Internet service. CAE politely informed the customer that call needs to be transferred to HSi tech support for further assistance.

Today the 20th June 2017, I rang call centre and I was told I was given an offer for housing.I spoke with the Albury Office to just be more confusing and then I decided to ring the call centre back to confirm the confusion but put me through Albury office. I spoke a Lady called Kelly and she is there an office, but there other people that she place first