Health Care Professionals and Procedures Videos Summaries

Professional communication as defined by Crisp, Taylor, Douglas & Rebeiro, 2013, p194 includes the spoken and non-verbal forms of communication. When a nurse doesn’t communicate professionally with the patients, patients family and healthcare workers this can have an impact on the patients’ care, the nurses and the health outcomes for the patient (Robinson, F.P, 2010, p206). Unprofessional communication comes in the form of an unfriendly tone of voice, interrupting the patient when they are speaking or asking questions (Kourkouta & Papathanasiou, 2014 p66). Both of these are spoken forms of communication. Nonverbal cues are primarily about facial expressions. Interrupting and speaking

This made me nervous as to how I was going to communicate with her. My mentor stood back in order to allow me to administer the medications and I felt unable to ask the question, “How do I communicate with this patient?”

It’s the nurse's duty to advocate for her patient and to make sure that the patient understands and ask questions if necessary.

One of the many roles of the nurse, in caring for their patient, is to advocate for the patient. The nurses in the clip did not exhibit this professional role, the nurses were hesitant in following the physician’s orders, but none of the nurses spoke up on the patient’s behalf. Nurses are often in the best position to communicate with team members and the patient’s family on behalf of the patient, because in most cases, the nurse provides the most interpersonal contact with the patient.

Poor communication puts patients in danger because it can lead to medical errors and adverse events. For example, a medication error can occur if a physician’s orders are not updated in time or if the outgoing nurse does not provide the correct time in which a dose was administered last. Thus it is crucial to communicate any recent treatment that has been implemented. In this way, nurses and physicians can facilitate the prevention of errors. Another consequence of ineffective communication is that it can decrease morale and increase work-related stress among members of the healthcare team. If nurses and physicians are not understanding each other’s actions, conflict ensues. It can cause toxic interpersonal relationships. This, in turn, will affect the level of patient care because it is difficult to focus amidst emotional strain and

The nurse is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse’s obligations to provide optimum patient care. (Bosek & Savage, 2007, p. 59) The nursing student realized that she wasn’t an expert in pharmacokinetics and requested the help of a pharmacist to provide quality care for her patient. (Bosek & Savage, 2007, p. 59) Delegation is a huge responsibility and should never be taken lightly. The duty of the nurse is to ensure the patient receives quality care. This means delegating responsibilities to others to ensure that care is met. If a nurse feels she is unsure of a certain area of care, that nurse is obligated to find the precise person who can provide that care. The author’s daughter (Bella) was in the hospital for a reoccurring MRSA infection. When the nurse walked in the door they were asked a question regarding infectious disease protocols and how best to handle the situation. Instead of giving an answer they thought might be correct, the nurse requested that an infectious disease doctor be called in to answer all questions concerning the patient.

Question #1: Identify the communication skills or actions the nurse used in this nurse client interaction

She stated she did not have the patient and the only contact was with the nurse was the phone call.

Communicating by documentation is an effective way for nursing facility personnel to communicate about what the patient needs. The information transferred from staff member to staff member must be accurate, timely, and easily read by anyone seeking the information

This report aims to discuss the communication observed between the Nurse and Patient portrayed in the video. There are two scenarios in which the Nurse addresses the patient’s concerns. The patient’s response is influenced by the Nurse’s approach. In a health care setting, a personal, empathic yet professional approach is most effective in communication from Nurse to Patient. Furthermore this report assesses the therapeutic techniques used by the Nurse to effectively interact with the patient.

Problems with verbal communication in the healthcare setting emerge from the fact that nurses and others in the healthcare setting receive little education on how to communicate effectively with each other.

Nurses/carers need to use a range of verbal skills when trying to assess or find out the individual's problem/needs, to respond to questions and to deal with problems/complaints, or to provide support to others. Many people have suggested the fact that listening is much harder than speaking and that there is more to this skill than just waiting for the other person to stop talking. Whist most other people use verbal communication; some individuals such as Daisy can only use non-verbal communication. She uses many forms of non-verbal communication, these are: facial expressions, by the movements of the face that expresses her feelings, for example she smiles/frowns; touch or contact, by where you are physically touching/holding her; Gestures, where you are using deliberate movements of the hand to express meaning; eye contact, by where you are looking at her directly into the eye. (French, 2002) (Endcott, R., Jeven, P. and Cooper, S., 2011) (Kraszewski, S. and

Many programs such as The Sudbury & District health unit (SDHU) has over the years promoted health in a positive manner and how health is about equality. On their website is a video ‘Let’s Start a Conversation About Health…and Not Talk About Health Care at All’ (Health Equality, 2016). This video disregards focus from health care completely from waiting in the ED, shortages in health care practitioners such as physicians and nurses, to health care budgeting and costs. This was a very interesting point of view, the idea of separating health from health care has never really occurred to me and it’s something new I gained knowledge upon. This video concentrates on just health and instead of hospitals, it discusses public/community health, promoting healthy lifestyle choices, supporting healthy environments, healthy behavioral choices and the encouragement for policies to create awareness that health is a priority and should be focused on before health care (Health Equality, 2016).

Listening: The nurse is supposed to exhibit active listening by allowing the patient talk. This approach

the Nurse and coming to a decision on what she is going to do. At the