Health Literacy And Effective Communication

Health literacy empowers individuals with knowledge and understanding regarding health information enabling them to make informed decisions about their health care. Health literacy affects people of all ages, race and ethnicity, education levels, income and languages spoken. All individuals deserve the right to have access to accurate, easy to understand, reliable, valid information to make informed decisions about their healthcare. According to Baur (2011), Health literacy is the extent in which individuals acquire, assimilate and comprehend health information and services to make informed health decisions. This has become a public health mission in the Healthy People agenda of 2010 and 2020 (Baur, 2011, p.63).

Health promotion brochure should be written at an appropriate grade level for the consumer to understand. According to Helmig (2006) The familiar brochures, tent-cards, checklists, posters, and newsletter, and mainstays of physicians’ offices and waiting rooms serve as important resources for patients, but they often do not speak to patients in a language they can understand ( p 82). The readability of this brochure according to SMOG is at a 10th grade level. Research shows that more than 20% of adults read below the fifth grade level. Examples in the brochure that would be difficult for the consumer to understand is under the heading “About your Diabetes.” This information is confusing and need more clarification to help the consumer understand and interpret the information that is given. According to Safeer & Keenan (2005), health literacy is basic reading that allows a person to function in the health care environment. The authors’ also stated elderly consumers are predominantly affected because of their reading and comprehension abilities are influenced by their vision and hearing status (p. 463).

Health literacy has been demarcated as the measurement of the individual’s capacity to obtain, understand and process simple health information. It is needed to make satisfactory health decisions and determine services needed to treat or prevent illness. Health literacy requires knowledge from many topics, comprising the patient’s own body, appropriate conducts towards healthy results and the difficulties to understand the health system. It is influenced by many conditions such as our communication skills, age, socio-economic status, and cultural background, past experiences, educational level and mental health status (U.S. Department of

This essay will explain the different roles of effective communication in health and social care settings. The communication between colleagues service users and also why multi agency working is important in effective communication. It will include all the communication forms which are interpersonal interactions, communication and language needs and preferences. Effective communication when having conversation with the service users even work colleagues when having an effective conversation. No one will get confused and will be able to understand the conversation by explaining it in detail. Multi agency working is really important to effective communication because multi agency working is part of multi-disciplinary team. (Stretch and Whitehouse, 2010)

Health literacy has been a problem with our patients. The most vulnerable populations are the elderly, people with low-income levels, those with limited education, non-native speakers of English, those with chronic mental and physical health conditions, minority, and immigrant populations. Nurses have a great role in helping our patients succeed in understanding their health conditions. Nurses can be of great help in promoting health literacy. Sykes, Wills, Rowlands and Popple (2013) defined health literacy as the ability of individuals to access, understand, appraise, and apply health information. The three domains of health literacy, according to Bennett and Perkins (2012) as adapted from the (WHO) (1998) are functional health literacy, interactive literacy, and critical health literacy. Functional health literacy is basic reading and writing skills to be able to function effectively in a health context. Interactive health literacy is the used of more advanced cognitive and literacy skills to participate in health care. Critical health literacy is the ability to analyze critically and to use information to participate in action, to overcome structural barriers to health (p.14). The U.S. Department of Education published the findings of the National Assessment of Adult Literacy conducted in 2003. The result showed that 36 % of adults have basic or below-basic skills for dealing with health material, 52 %

Literacy is the ability to read and write, and it is based on different competency of individuals. Health literacy is a term that has been used in health literature for more than 35 years. In the United States, health literacy is used to explicate and describe the correlation between patient literacy levels and their ability to adhere with prescribed therapeutic regimens (Ad Hoc Committee on Health Literacy, 1999). Likewise, health literacy is also defined as the grade to which individuals have the capacity to obtain, process and understand basic health information and services needed to make appropriate health decisions (IOM, 2004) (U.S. Department of Health and Human Services [HHS], 2000). Health literacy is also influenced by individual literacy skills and individual capacities (Baker, Gazmararian, Sudano & Patterson, 2000). This study is important due to the high number of patients with difficulty interpreting and understanding common prescription drug labelled instructions. It can be inferred that

“Health Literacy” a term to define literacy in healthcare. “An estimated 90 million people in the U.S. have difficulties understanding and using health information” (Hawkins, Kantayya and Sharkey-Asner, 2010). Low health literacy poses public health risks due to groups of people not being able to adequately care for themselves and stay healthy. This paper argues the importance of literacy as it pertains to health and also explores the various types of literacy that can impact how health information is received and understood from the general public.

The Australian government plays a vital role in promoting health literacy in the community. There are three levels, federal, state and territories, and local government that comprise a complex division of responsibilities (OECD, 2015). The fundamental goal of health care is to lesson disease and promote health (Australia’s Health,2016). One effective tactic is to embed the principles into health systems. (Vellar, Mastroianni & Lambert., 2016, p622) An excellent example is the successful implementation at Shoalhaven local health district (SHLHD), of a Health Literacy Framework between 2012 -2015. Methods utilised included the use of plain English in all healthcare information, training of staff across all disciplines and the requirement that health literacy be considered in all interpersonal communication. Patient feedback regarding the SHLHD has been positive. (Vellar et al., 2016). Therefore, the embedding of health literacy in to the policies and frameworks within a health service is an effective way of ultimately increasing the health care outcomes of patients.

Having a healthy population is becoming increasingly important across Australian communities (Baur, 2011). Health literacy is the cognitive and social skills, which enables and establishes the ability of individuals to gain access and comprehend the use of information, in ways that maintain and promote good

Health literacy skills are very necessary for people who are in the need of health information; for example, patients. Health literacy is very essential to find information and services provided by the health care providers. It is very necessary in patients for communication with the health care professionals to express their needs, preferences and also to respond to their services and treatment. It is needed to understand the treatment plan and the risks associated with it. It is helpful in processing the information provided by the healthcare professional and decision making based on that information on what treatment action meets their requirements and

The definition of health literacy according to the US Department of Health and Human Services is the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions (USHHS, 2016).In their most recent study of 2003, the National Assessment of Adult Literacy indicates that 50 % of Americans have low literacy levels and that these numbers haven’t changed much since their previous study in 1992. Also in 2003, they conducted their first study on Health Literacy which had similar results. Health literacy can be dependent on individuals and systematic factors such as the degree of communication skills presented by the person or professional, knowledge of health topics, culture, demands of healthcare or public health system and

Health literacy is both a consumer and public healthcare issue. As a health care provider, it is not only my responsibility to ensure that you understand your health and what is going on

Health literacy is an essential determinant of health. Health literacy is the degree in which people have the ability to obtain process and understand fundamental health services and information in order to make informed health decisions throughout different phases of life. Patients who are better educated and informed about their options and who understand the evidence behind certain methodologies may have better health outcomes. On the other hand, low health literacy leads to many health problems. In fact, it seems to be the “single biggest cause of poor health outcomes” (Kickbusch 208). Low health literacy inhibits self-advocacy in health care settings. Patients with limited literacy cannot actively participate in health-related decisions

“Health communication has much to celebrate and contribute. The field is gaining recognition in part because of its emphasis on combining theory and practice in understanding communication processes and changing human behaviors” (Parrott R. , 2004). Health communication informs the consumer about health concerns and health issues. Healthcare communication and public relations works together to help create interactions to change the consumer’s attitude. Healthcare knowledge is becoming an important part in the decision making process of individuals.

Communication in nursing is an essential skill which allows nurses to capably deliver effective and efficient care. Nurses being providers of health care must be able to recognise and prevent barriers that may occur throughout the communication process as their job is to primarily interact with patients in a culturally diverse workplace (Dwyer, 2012). Barriers such as health illiteracy and poor communication play an important role on the care that is delivered by nurses and other health care providers. In 2006 an adult literacy and life skills survey was conducted by the Australian Bureau of Statistics (ABS), information collected from the survey had shown that 59% of the Australian adult population displayed low health literacy skills. This high figure indicates that nearly 6 out of 10 Australians over the age of eighteen may not be able to make appropriate