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How to Build and Improve Your Client Relationship One thing is true for all consultants; if we have any work, we have clients! One of the most important parts of our work is maintaining and enhancing our relationships with our clients. Maintaining and growing these relationships makes the time spent on a project more enjoyable, satisfying and effective. Improved relationships also improves the chance that we will get referrals and future business. The following are ten things you can do to improve these important business relationships, and some suggestions on how to get started.1. Have a clear contract with your client.This is the number one guideline for a successful client engagement. Without a clear contract neither you nor your…show more content…
6. Be a problem solver - and a solution finder.Clients hire us to help them solve problems. The more problems we can help them solve, the better. This advice is in line with saying "yes", and somewhat counter to saying "no", but worthy of singular discussion. Sometimes our activities allow us to see things that can be helpful to the client. Weigh these opportunities and when appropriate, help (or offer to help) the client solve the problem - even if they didn 't know the problem existed.This advice starts before you search for those problems. It starts with being observant, and understanding the big picture of the client 's business objectives. Clients will generally be thrilled if you can identify areas for improvement - especially when you have suggestions on how to improve the situation.7. Keep your distance.Therapists say you can 't help the family if you are part of the family. This is true for us as consultants as well. We do become more valuable the more we work in an organization, but we need to keep our role clearly defined within the organization. Even as we build the relationships that make us successful, we need to be diligent in keeping our distance so we can continue to provide valued and effective advice and expertise.Refer to your contract to help you stay within role. Experience shows that letting the client know that you are concerned for
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