Healthcare Clinic Telecommuting Analysis

The purpose of this brief is to determine wether to establish work-at-home policy for selected employees at the Q-tel Pty Ltd. Information and communication technologies (ICT) make it possible for employees to work at home and deliver their work output to the firm by those ICT. This work arrangement is called telecommuting (Sarbu, 2015).

Telecommuting has been shown to reduce absenteeism, improve retention, and reduce recruitment costs for the organization (Family, pg. 730). Increased employee moral is also a benefit associated with telecommuting (Professional Isolation, pg. 512). Offering this new benefit that is such a satisfier for employees will likely result in reduced turnover within the organization and higher productivity. A study found pubic employees who were satisfied with their telework/telecommuting benefits were less likely to leave their positions (Family pg. 732). With the reduction of office time, an increase in employee productivity is likely due to fewer interruptions from fellow employees (Lessons pg. 10). With telecommuting having benefits to both the employer and employee, this new policy should bring positive results to the

Employers allow telecommuting for many reasons, including the ability to recruit better talent, decrease overhead expenses, increase productivity, expand the employee base to include those with disabilities (Anderson, Bricout & West, 2001; Lipin, 2010; Myungjung & So Hee, 2017), and to support

“This remote work may be something we should be doing more of, according to two new studies. Working from home can be good for your health and productivity. Not only did people who worked from home report greater work satisfaction and less “work exhaustion,” they also got better sleep. Separately, researchers found that the highest performing workers were the most likely to cultivate and excel in a “WFH” environment (Gregoire, 2015)”. If workers don't prefer to work at home they are more than welcome to continue working at the main workplace. The company will give each employee the opportunity to try working from home in order to have more space at the main work

Telehealth has been a large topic of debate in recent years because of the economic, political, and regulatory points of view. In deciding outcomes in these areas, it is the responsibility of all healthcare professions to identify information gaps in order to come to the more rational and beneficial conclusion about telehealth (Grace, 2014). Economically, there are concerns regarding the access and affordability of telehealth equipment. At the same time, telehealth is being adapted in ways to be utilized with technological devices that many individuals already have access to like telephones, cellular phones, and personal computers/laptops. Telehealth can positively impact both clients and providers by increasing access to care and reducing the time and costs associated with traveling for health care (Allen, Aylott, Loyola, Moric, & Saffarek, 2015). As telehealth develops technological devices can be made more affordable and can be covered by insurance policies (Thomas et al., 2014). Many nurses functioning as case managers can help provide the tools and resources individuals require to manage their health.

Medical call centers are vital to health care organizations as they have the ability to rapidly respond to patients, minimize the burden on administrative staff and improve the patient experience. It is also well known that medical call centers can optimize call flow, potentially increase revenue, improve patient satisfaction and assist in improving medical office efficiency. However, many call centers are challenged with developing solutions to provide quality service to patients and other callers. A call center was recently established in The Shoulder, Elbow, Wrist and Hand Center at Mercy Medical Center in March of this year. While establishing the call center has been beneficial, it has also presented challenges that prevent patients and other callers from having a high quality experience. These challenges present new opportunities to implement solutions that can lead to positive outcomes.

Recently, there has been a growing request for options to telework/telecommute within various departments at the St. Anthony Foundation. I recommend the Human Resource department adopt a policy that will include processes for eligibility, task reporting, and managerial oversight for telecommuting employees. The organization recognizes having more flexibility in work schedules will alleviate some work and family conflict, and hopes telecommuting will be a benefit for the employees (Pynes, 2014). Having a formal policy on teleworking/telecommuting will minimize any misuse of this benefit and will ensure all requests are fairly considered.

Workers a now able to work casually, part time if studying or other reasons, full time or permanent which is offered for certain positions. The flexibility has positively impacted workers people with large families can now work for longer hours benefitting the family. But, consequence have come with new freedom as, workers now are more available due to technology. Collis has said that her working hours have increased 10-12 which now allows her to pay for “food, education, medical cost… my house mortgage and utility costs”, which is very grateful for. However, technology has made her more available of contact with people, this impacts her relationship with family and friends. “My work impact my family, especially when I am at home and have to either work via computer, on call or have to go to work to perform an urgent test” (Collis. M). The other benefit of technology modernisation is that there is less manual labour in the workplace. The introduction of machines now allows testing which once consumed 24 hours of a person’s life 15 hours and does not need to be monitored. But, “basic knowledge has been lost, employees rely on automated tests and are unable to perform task without them”, this impacts work when machines malfunction and few people can perform staining of

The typical telecommuter as examined in Smeal School of Business’ analysis (Smeal: Research: Telecommuting A Win-Win For Employees And Employers 2007) was a manager or a professional from the information technology or sales and marketing department of a firm. While this example does still hold true, this is no longer the only company benefit. Estimates for providing office space for the typical knowledge worker run as high as $10,000 or more annually.(Wainhouse, Greenberg & Nillsen: Telework and the U.S. Federal Government: At the Tipping Point 2008) To further illustrate the extent to which telecommuting can be utilized, a local Casper branch of Energy Laboratories initiated telecommuting for lab analysts in 2008 to facilitate reporting of failures after-hours. While an analyst still needed to travel to the lab to restart an analytical run, without this in place, a run would remain stalled until the next business morning. Every area of expertise within our firm can benefit from this technology, and with that in mind, every client will benefit as well. What are the downsides for the company? For this pilot program to succeed, two major issues will need to be addressed: 1. Employees will need to maintain focus on the work or projects that need to be completed in a timely manner.

Regardless of industry, location, and level of the corporate ladder an employee works, he or she never stops being an employee. The same can be said about not being at home either. With the same technology of being instantly connected to everyone, an employee’s personal life now constantly has his or her attention during the work day. Text messages, Facebook updates, and phone calls, all come into the work place from the outside in such the same matter as emails from work, reports needing to be done by the next morning, and calls from clients and employers find employees at home.

In his article, “Unilever Moves Employee Telecommuting to a New Level,” Gary M. Stern writes about how most employers today offer telecommuting and some go beyond that. Unilever is a consumer goods company that in 2010 launched a program titled “Agile Working” that allows its employees to telecommute anytime anywhere. With a 30% participation rate, employees are encouraged to work as long as they are

Most people around the world witnessed the explosion of computer technology in the year 1990s including America and other continents. This new technology has led to changes and has caused numerous dynamic in where and how people work. For instance, there are people known as the telecommuters who work for various organizations full time or part time at homes rather than traveling to the offices. This is possible because homes and offices are connected through electronic networking. As a result,

In today’s fast paced world, the number of people considering working from home is on the rise. People are looking for ways to save money and add a little extra spare time to their day. Many believe that this may be the answer they are looking for because they are not commuting to their jobs on a daily basis. However, there are also a lot of people who believe working in an office is still the better option for them. Technology has developed by leaps and bounds over the years and companies are taking advantage of this by allowing their employees to work from home part-time, and full scheduled shifts are also increasing. I believe telecommuting is a great advantage for many people. Allowing people to work from home is creating job

Teleworking is the practice of working at a location remote from the workplace by using the telecommunication technologies. Teleworking advocates claim that it has benefits and advantages for the employees, employers and society. On the other hand, some researchers have demonstrated that teleworking can also have drawbacks and disadvantages for these groups. To identify the benefit of teleworking in the Department of Information Processing of NLAI, the current research has surveyed the regulations, benefits, and drawbacks of teleworking in this

Many businesses are now presenting the possibility for their personnel to work from home utilizing office material distributed by the company or the employees’ personal computers. This process is referred to as telecommuting, it permits a business to decrease its overhead prices by having fewer office spaces and using less utilities for everyday operation.