Healthcare With A Heart. Highlands Regional Medical Center

Many healthcare organizations set goals and objections and write mission statements that reflect the way they want the public to see how healthcare is provided. This is done to guide how their healthcare providers practice daily. In order to meet these goals and objects it is necessary to have in place processes and procedures to ensure the results will be what is expected which is a positive patient experience and outcome. In order for our organization to reach this goal there is a coaching and execution package that will provide step-by-step processes and procedures to ensure that everyone is doing the same thing at the same time

The biggest need that I found for the Community South medical Center is the need of clinical staff including registered nurses, respiratory therapists, and medical technologists. “The power of the healthcare workforce can have significant strategic implications for any healthcare organization, as the workforce is composed of the front line of

Employees are often your first and last points of contact for patients. Creating the opportunity to empower your employees to provide exceptional service is key. Proper training, and placing the tools in your employees hands to “wow” your customers,

Maintaining an organization with industry-leading levels of diversity and inclusion is critical to fulfilling our mission, sustaining our business objectives, and providing the highest quality, affordable, and culturally competent care to our members and patients and the communities we serve.” ("Kaiser Permanente",

Nevertheless, important changes in the workforce roles are necessary to enhance the process of care, remove waste, and improve quality. Each team member has a role to play in the health of the patient, family, and community, and what benefits the patient helps reinforce the health care system.

Working as a surgical services assistant as Saint John’s Medical Center in Tulsa, Ok has given me the opportunity to witness the healing process first hand. In this work, I held retractors and operated laparoscopic cameras during surgeries. Observing the true care and reverence that the physicians held for patients in their most vulnerable states has been a great inspiration for me. Through my time as a medical intensive care unit volunteer, I have learned that the healing process in not restricted to the patient but spreads its branches to the patient’s family and loved ones. As a liaison between the patient families and medical staff, I have learned the importance of caring communication to people of all color, orientation, and

•Discuss the type of diversity that you have at your hospital. What challenges exist that relate to this diversity? How do you overcome these challenges?

All of the staff members who work here in our office have years of experience in their field and are fully trained. Their goal is to provide patients with personalized and professional care. They understand what motivates their patients and what kind of results they are expecting.

To begin with, it has been proven through research that when the healthcare staff’s diversity is the same as the general population’s diversity there is an improvement in the results of the care given by the health care workers resulting in a decrease in health disparities. Also, the hospital with more diversity has access through their diverse workforce to a variety of answers to the problems, dilemmas, or health care issues and needs of their patients and community. Furthermore, the hospital will realize through patient and employee surveys that both, patients and employees, are more content and happy with their hospital visit and working environment. Additionally, patients are willing to return for preventive care instead of being forced to return for treatment after the disease has developed. Plus, the hospital will discover that the employee’s turnover rate will diminish and there will be a boost in workers’ output. As a result, the cost of providing health care will decrease which is a win for everyone involved (Andrews & Boyle,

My positions in the Gundersen Medical Center and St. Luke’s Hospital have taught me patient care outside of medical knowledge. I have learned that words of comfort can be just as valuable as a diagnosis and contacting family can be more urgent to the patient than their own health. My understanding of the processes that occur within a care facility coupled with my expectations as a patient motivate me to provide excellent, compassionate care as a physician.

BWH works to motivate its employees by making collaboration and teamwork the norm. While at work, physicians, nurses, technicians, staff and management often times form a close-knit bond, based on mutual respect and devotion to patient care. This altruistic environment is what helps keep employees that are interested in the field of healthcare devoted and passionate about their profession. BWH also offers a wide array of benefits, including a professional development program and a commitment to work/life balance. The hospital

The first rule of redesign is to create "continuous healing relationships" between the patient and the medical care team (Institute of Medicine, 2001, p. 3). A continuous healing relationship is one that entails ongoing rapport between doctors and patients even on an outpatient basis. This is especially important when it comes to delivering quality care to persons with chronic illnesses. Sharp has already implemented a patient portal, whereby discharged

McLaren Health Care Corporation does value diversity. They do this by making sure that their leaders adhere the Standards of Conduct. The leaders are “charged with ensuring a culture that promotes high standards of ethics and compliance and with selecting future employees who embody these characteristics” (McLaren Health Care, 2013). The one story that characterizes McLaren Health

sees their internal environment by staying committed to serving the community. They are dedicated to enhancing patient care, teaching and research, as well as taking a leadership role as an integrated health care system. They recognize that increasing value and continuously improving quality is essential to maintaining excellence. Partners’ vision is to dedicate themselves to the delivery of superior care that is patient and family centered, accessible and equitable. To provide a coordinated, cost efficient and transparent care model that will benefit patients across the continuum from prevention to long term. To touch the communities we serve, local or global, with sustainable improvements in the care they provide with a keen focus on underserved populations. To lead in research that fosters collaboration, bringing discovery to the patient’s bedside, and sharing those successes with the world so fut9re generations may benefit. To invest in education and training to nurture the next generation of leaders who can carry forward the lessons learned. To promote the development of our workforce by creating opportunities for achievement and advancement. In addition, to seek ways to deliver the highest quality health care to all.

The ability to provide our patients with a remarkable patient experience is the number-one responsibility of our staff. Each generation has their own communication style, these styles allows them to provide a remarkable patient experience for all our patients. Without communication tools, each generation is unable to communicate to the patient.