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Heartland & Company Case Summary

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Heartland & Company

1. What are the advantages of basing a supplier’s overall evaluation on its lowest performance on one of the five dimensions (Quality, Delivery, Cost Management, Technical Support, and Wavelength)? What are the disadvantages? Overall, do you think that basing a supplier’s overall evaluation on its lowest performance on one dimension is a good idea or not? Why or why not?

There are a couple advantages of basing a supplier’s overall evaluation on its lowest performance measure. One such advantage is that it is a clear and simple way of eliminating suppliers that measure poorly against suppliers that measure highly to a company. It also is a simple way to determine the major flaws of a particular supplier and how …show more content…

Please keep in mind that Heartland & Company has the current goals of developing long-term relationships with suppliers and generating cost reductions. Company Scores Weighted Scores
Dimension Weight New England Works Midwest Bearings New England Works Midwest Bearings
Quality .23 90 90 20.7 20.7
Delivery .17 90 70 15.3 11.9
Cost Management .22 80 90 17.6 19.8
Technical Support .18 90 70 16.2 12.6
Wavelength .20 90 80 18 16
Total 1.0 - - 87.8 81

4. Make a case for paying a price premium that favors a higher overall rated supplier, such as New England Works. Make a case for not granting a price premium for a higher rated supplier. Which would you recommend? Why?

Paying a price premium for a higher overall rated supplier, such as New England Works is necessary in order to maintain smooth and effective operations at Heartland & Company. As shown by the weighted point system, New England Works is superior to Midwest Bearings in its operations and business relationships. By utilizing this supplier, Heartland & Company is gaining more security and confidence in the quality of its bearings and in the customer service that they need when dealing with the product. While it may not have as much cost savings as its competitors, New England Works’ products and customer service may save Heartland & Company more money in the wrong run by responding to the companies needs faster and creating less support issues that

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