Heartly House Executive Summary

This past summer, I acquired an internship at Baldwin and Lyons, an insurance company in Indianapolis. Every Wednesday during my internship, a couple of employees and I would participate in a prodigious community service project, Meals on Wheels. Throughout the three months that I worked at Baldwin and Lyons, I got acquainted with some of the individuals whom we delivered to. These inspiring individuals were so grateful and appreciative that we took time out of our day to volunteer to do such a service. One elderly woman who we delivered to would sing to us as she came to the front door “good meals, good meals, good meals.” She is one woman that I will never forget. First going into this, I was elated knowing I was I getting out of the

Medicare provides federal health insurance coverage to millions of elderly, and disabled Americans. As of 2015 data by the Kaiser Family Foundation, Medicare covers 55 million people. Medicare covers people age 65 and older, people younger than 65 with certain disabilities, and people of all ages with End-Stage Renal Disease, or amyotrophic lateral sclerosis (Medicare, 2015). Medicare consists of several different components, including: Part A, Part B, Part C, and Part D. This Federal health insurance program, Medicare, is financed by several sources, including taxes, revenue, and premiums. Each part of Medicare has different eligibility requirements and provides different benefits, and covered services.

Obamacare serves the purpose of expanding health insurance access, protect patients against arbitrary actions by insurance companies, and reduce overall costs. As discussed in the above section, evidence shows that there are many issues in the current healthcare system that warrants a change. These changes will more or less take years to establish in full swing but it is important to start supporting this change now. These changes will pursue an overall improvement of the current healthcare system to the possibility of a sustainable system while ensuring a healthier nation.

The essential target of the Medicare Prescription Drug, Improvement, and Modernization Act (MMA) was to furnish seniors in the United States with moderate scope for their physician endorsed solutions through the new Medicare Part D professionally prescribed medication advantage. After the MMA was implemented—however before Part D was actualized—there was a disagreement about the cost of the program. In March 2004, the Medicare Chief Actuary affirmed before the House Ways and Means Committee of United States Congress that he was requested by the (Centers for Medicare and Medicaid Services) CMS Administrator to smother his assessments of the ten-year cost of the program, which were considerably more noteworthy than unique Congressional Budget

Aflac offered the traditional components of a typical corporate benefits package including health insurance, profit-sharing and professional development for advancement. Professional development of employees is an investment in the company’s most valuable resource, it’s employees. The employees appreciate that investment and benefits the growth and potential for advancement. Another one of Aflac’s internal strengths is its willingness to promote within. Aflac’s non-traditional approach to enhancing its benefits package was to spotlight the importance of the team’s involvement in the community through volunteering. Back in the mid-2000s this was a growing practice but not as common as it is now. Recognizing employees for volunteering (or any other outstanding action) enhance the employee’s experience in the workplace. This benefit of recognition for giving back also aligns with the company’s core values and mission of being an active member of its communities and providing an enriching and rewarding workplace. Other non-traditions included on-site child care and fitness which shows employees that Aflac cares about an agreeable balance between work and life as well as employees’ well-being.

Lourdes M. Santa developed an interest in serving the community at an early age, starting in her youth group within church ministries. Her career consists of over 20 years in office atmospheres, as well as in the community and involved within businesses, military, real estate, church ministries, and community activities. To begin with, in 1999-2000, she worked as the Hispanic Business Council (HBC) Coordinator for the Kissimmee/Osceola County Chamber of Commerce, as the liaison between the Chamber members, the community leaders, and public officials by enhancing the relationship to advance the goals and purpose of the Hispanic Business Council within the businesses and community. She also served on various committees, business roundtables, and board of directors’ meetings representing the Hispanic Business Council - Kissimmee/Osceola County Chamber of Commerce.

Medicare is one of the major financing sources for healthcare since 1965. Hospital Insurance or Medicare Part A is funded 1.45% from employee payroll tax and 1.45% from employer on all revenue. Self-employed individuals pay 2.9% of income. The government support nearly 75% of Medicare Part B and the other 25% is paid by individual’s monthly premiums. Medicare Part B individuals will be covered 100% once their $147 deductible is met. (Shi, L., & Singh, D. A., 2015)

Through the building maintenance program, Boston HandyWorks emerged and since 2009 they have been providing property maintenance services and handcrafted cutting boards. The food service enterprise, iCater began in 2000 by providing meals to other non profits but in 2011 it expanded to their motto “Corporate Catering for a Cause”. All the proceeds (100%) from sales of cutting boards and meals go to support Pine Street's job training programs. The goal of the training programs are to provide trainees with paid on the job training, soft/hard skills, prepare them for re-entry into the workforce, and help graduates find and retain employment. For FY 2015 Boston HandyWorks is projected to end with 30% more revenue, exceeding its revenue target for the year and iCater forecasts $3.2 million in gross revenue by June 30th. These social enterprises provide opportunities for individuals to transition out of homelessness and into the workforce in part with PSI’s IMPACT Employment Services

The proposed project would be helping organize and construct boxes for Operation Christmas Child, a Christian organization that focuses on providing packages and gifts to children in impoverished areas worldwide. Both groups can benefit from participating in this project. From UNC FCA’s perspective, it allows both to perform community service with a well-known charity and connects two groups that otherwise would not have interacted with each other. However, there are barriers to making sure this project is completed. An obvious barrier is making sure to set aside time for organizing and constructing these packages. In addition, some members of Alpha Kappa Psi may not be religious, and as a result may feel uncomfortable with working with religious organizations like UNC FCA and Operation Christmas Child. Although these concerns exist, Tahler Wagner, the president of UNC FCA, told us she feels confident Alpha Kappa Psi would be willing to work with UNC FCA, and members of both groups have been talking with each other throughout the semester on ways the two organizations can best work

Many teens, in the United States take advantage of Christmas such as myself. On Friday, December 9th of 2016, I went to the DHR in Geneva, Alabama to wrap Christmas gifts for children in the foster care system. My parents also told me that there are kids that didn’t get anything for Christmas now I know what they meant.

goals as well as giving back to the communities we serve. We hold each other accountable for all aspects of our performance” (CVS, 2010). Using their strategy to “Use minute clinic location and specialty pharmacy division to lower costs while improving the health of those we serve and increase CVS Caremark leadership in and contribution to the areas of pharmacy services and healthcare (CVS,2010), CVS does not fail to deliver. Every team member feels passionate about their jobs, feel connected and put discretionary effort into their work. The level of competence of the health providers in the clinic and the pharmacy increases the level of customer satisfaction and quality of service delivery (CVS, 2010). There is congruence and team work

documentation and changed audit trails. This problem can be used to lead into a discussion of

This particular service project reached home, which showed me the importance of involving myself in the event. I could be buying items for a father, mother, fiance, or

Today I attended a fundraiser for Changing Lives Together at Applebee’s. The agency coordinated this event to raise funds for the “Dream the Big Dream” Youth Conference. Typically breakfast isn’t served at Applebee’s; however, they sponsored our event for today. There was a great deal of support and we had an amazing turnout.

3. What are the primary objectives an audit team hopes to accomplish by preparing a proper set of audit workpapers?